Varsha Shashi
Lead QA Engineer
Bengaluru
Summary
Detail-oriented and process-driven Lead QA Engineer with 7 years of experience in manual testing, specializing in Salesforce CRM (SFOM, B2B, B2C, Service Cloud) and IBM Sterling Order Management System. Strong background in crafting test strategies, designing test cases for end-to-end business flows, and ensuring defect-free, high-quality releases in enterprise eCommerce and order management platforms. Proven expertise in cross-functional collaboration, UAT coordination, and Agile delivery models.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Lead QA Engineer - Salesforce (SFOM, B2C, B2B,
Service Cloud) - Perfaware India
12.2023 - Current
- Lead manual testing efforts for Salesforce-based digital commerce solutions, including Order Management (SFOM), B2C storefronts, B2B portals, and Service Cloud support modules.
- Designed and executed test cases for the end-to-end order lifecycle, including cart, checkout, payment, fulfillment, cancellations, and returns.
- Collaborated with business analysts and developers to understand requirements and define test scope across multiple Salesforce clouds.
- Coordinated defect triage meetings, managed test reporting, and ensured QA deliverables aligned with sprint cycles.
- Identified and resolved critical SFOM order processing defects pre-production, preventing major customer experience issues.
- Managed an offshore QA team of four engineers, set standards for test coverage, defect prevention, and provided mentorship.
- Successfully supported Salesforce releases with zero rollback.
Senior QA Engineer - IBM Sterling OMS & Salesforce
- Perfaware India
01.2022 - 11.2023
- Designed and executed manual test cases for end-to-end order lifecycle processes, including order creation, modification, cancellation, shipment, and return handling within IBM Sterling OMS.
- Validated order orchestration logic, inventory availability, sourcing rules, and fulfilment processes across multiple warehouses and locations.
- Coordinated and tested integration points between IBM Sterling OMS and external systems, including Salesforce, eCommerce platforms, ERP, and payment gateways.
- Performed functional, regression, smoke, and system testing for OMS patches, configuration updates, and new feature implementations.
- Conducted data validation between the OMS database and front-end systems to ensure order data consistency and accuracy.
- Participated in daily Scrum calls and sprint planning; provided QA estimates and test coverage reports for OMS-related stories.
- Documented and tracked defects in JIRA, and collaborated closely with developers and OMS consultants for timely resolution.
- Supported UAT execution with business users and created detailed defect logs, test results summaries, and test sign-off reports.
- Tested exception scenarios such as out-of-stock, delayed shipment, split fulfillment, and item substitutions.
- Validated OMS inventory updates, shipment acknowledgements, and return confirmation transactions from 3PL and warehouse systems.
QA Engineer - Functional and Mobile Testing -
Accenture India
06.2018 - 12.2021
- Designed and executed detailed functional test cases based on user stories, business requirements, and technical documentation.
- Participated in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives; provided test estimations and status updates to the team.
- Collaborated closely with developers, business analysts, and stakeholders to clarify requirements and ensure comprehensive test coverage.
- Executed manual mobile application testing on Android and iOS platforms to validate UI/UX, performance, and functionality across different devices and OS versions.
- Logged and tracked bugs using tools like JIRA, ensuring proper defect lifecycle management, and timely resolution.
- Conducted cross-browser and cross-device testing to ensure consistent behaviour of web and mobile applications.
- Created and maintained test plans, test cases, and traceability matrices to ensure alignment with business requirements.
- Worked closely with development and DevOps teams to validate builds in continuous integration environments.
- Provided sign-off for sprint releases and participated in User Acceptance Testing (UAT) support and coordination.
Education
Bachelor of Engineering - Information Science
The National Institute of Engineering
Mysore, India 04.2001 -
Skills
- CRM platforms: Salesforce SFOM, B2C Commerce, B2B Commerce, Service Cloud
- Order Management Systems: IBM Sterling OMS (Order Lifecycle, Inventory, Returns)
- Testing Tools: JIRA, Zephyr, TestRail, Confluence
- API Tools (Basic): Postman (for request validation and response testing)
- Test documentation: test plans, test cases, and defect reports
- Methodologies: Agile (Scrum), Waterfall, UAT, Smoke, Regression, and E2E
- Other Tools: Salesforce Workbench, Data Loader
Core Competencies
- Manual Testing Expertise in CRM & OMS Platforms
- Strong in Test Case Design, Review, and Execution
- Excellent Defect Reporting and UAT Coordination
- Knowledge of Order Lifecycle in Retail and eCommerce
- Effective Team Collaboration and Agile Delivery
Timeline
Lead QA Engineer - Salesforce (SFOM, B2C, B2B,
Service Cloud) - Perfaware India
12.2023 - Current
Senior QA Engineer - IBM Sterling OMS & Salesforce
- Perfaware India
01.2022 - 11.2023
QA Engineer - Functional and Mobile Testing -
Accenture India
06.2018 - 12.2021
Bachelor of Engineering - Information Science
The National Institute of Engineering
04.2001 -
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