Varsha Vichare

At Nielsen, a Collector performs the collection process in order to ensure payment of invoices according to the policies and procedures in Nielsen. Collecting accounts receivable allowing its operation in terms of Nielsen cash flow.
RESPONSIBILITIES

• Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented
• Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
• Monitor and record customer account details for non payments, delayed payments and other irregularities (disputes) dentify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in Nielsen
• Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification.
• Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
• Accountable for reducing delinquency for assigned accounts Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Dispatch invoices to the client, could be by mail, mailing or portal sites Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
• Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution Support Cash Applications team on invoicing reconciliation, payments identifications

Revenue Associate in end-to-end OTI process. Performed the responsibility of administering, reviewing, and validating sales contracts to recognize revenue and establish a billing plan in accordance with Global and Regional policies and procedures. Partners with relevant Client Service teams to drive USGAAP & statutory compliance. Supported all other revenue and billing processes including periodic book closing and reconciliations. Supporting the Accounts receivable, Records to report, Factoring, FP&A, internal/external audits, etc. in day-to-day activities to achieve organizational objectives.

• Gained a complete knowledge of the OTI process within 2 years
  Consistently got rewarded for going Over & beyond KPI/KRA, for outstanding performance in customer service excellence.
• Prepared SOPs for the end-to-end process of OTI to standardize the process and keep contributing to the process improvement activities.
• Performing Team building activities, Training new Associates, internal Cross training, day-to-day processing, and reviews.
• Support revenue closing activities, including accruals, provisions, and reconciliations, are appropriate and accurate and are performed in accordance with US-GAAP/Stat rules, Global COE processes, and in alignment with the Markets Controllers
• Link in with FP&A and Consolidation teams on the closing schedule, accounting services, and consolidated accounts, with a specific focus for Revenue-related activities
• Work with Group Controller on compliance and governance.

As a Research trainee, prepared various sector, industry, and stock reports, daily reports, and monthly reports which include fundamental pick, global impact analysis, and Indian sectorial movement analysis. Handling existing customers of the company and finding new customers for the company