Varshitha M
Technical Service Specialist
Bangalore
Summary
Dynamic Electronics and Communication Engineer with a strong academic background and a passion for technology. Offering part-time work experience and extensive knowledge of core subject matter. Intermediate proficiency in c programming for embedded systems, with experience in hardware interfacing, low-level programming, and real time project. Skilled multitasker with a strong work ethic, teamwork, and organizational skills and dedicated team player with a resourceful approach. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Aspiring embedded systems engineer seeking a challenging role in the semiconductor industry to contribute the development of innovative hardware –software solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Service Specialist
Solar Edge
06.2025 - Current
- Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by Number%.
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with Type standards.
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Streamlined troubleshooting process, ensuring faster resolution times and increased efficiency.
- Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and customer satisfaction scores.
- Managed high call volume while maintaining excellent customer service standards and response times.
- Resolved complex technical issues for clients, leading to improved system functionality and performance.
- Served as an escalation point for complex or unresolved cases, providing senior-level expertise when needed.
- Built strong relationships with clients by consistently delivering exceptional service and support.
Intern
Cipsa-Tec India Pvt Ltd
01.2025 - Current
- Focusing on PCB design and manufacturing, and gaining hands-on experience
Intern
Embedded Systems Plasmid
08.2024 - 10.2024
- Successfully completed an internship in Embedded Systems.
- Gained hands-on experience in embedded C programming, microcontroller interfacing, and real-time system development
Education
Bachelor's - Electronics and Communication Engineering
SJB Institute of Technology
11.2025
Pre University - undefined
Narayana PU College
03.2020
High School - undefined
Carmel Jyothi English High School
04.2018
Skills
Core Embedded C Programming:
Certification
LIDAR Data Processing and Applications- Indian Institute of Remote Sensing. Sept. 2024
AWARDS AND RECOGNITION
Sopra Steria International Student Challenge - National Finale Jan. 2025, Secured 3rd Place in the Scienceholic Competition, SJB Institute of Technology. Feb. 2023
Timeline
Technical Service Specialist
Solar Edge
06.2025 - Current
Intern
Cipsa-Tec India Pvt Ltd
01.2025 - Current
Intern
Embedded Systems Plasmid
08.2024 - 10.2024
Bachelor's - Electronics and Communication Engineering
SJB Institute of Technology
Pre University - undefined
Narayana PU College
High School - undefined
Carmel Jyothi English High School