Varun
Karkala Taluk
Summary
Highly motivated hospitality professional with 6 years of experience in the hotel industry, specializing in delivering exceptional guest experiences. Proven ability to handle reservations, manage guest inquiries, and resolve issues efficiently. Adept at building rapport with guests and contributing to a positive and memorable stay. Seeking to leverage my skills in a dynamic environment to enhance guest satisfaction and operational efficiency
Overview
6
6
years of professional experience
Work History
Sr.Captain, Big Banyan Vineyard and Resort
(Group of Paul John Hotel and Resort Bangalore)
11.2024 - Current
- Supervising daily operations: Overseeing front desk, housekeeping, reservations, or other relevant departments.
- Training and development: Providing on-the-job training, mentoring, and coaching staff members.
- Assigning tasks: Delegating responsibilities and ensuring tasks are completed efficiently.
- Performance management: Evaluating employee performance, providing feedback, and addressing any issues.
- Maintaining schedules: Scheduling staff shifts and ensuring adequate staffing levels.
Captain,Big Banyan Vineyard and Resort
(Group of Paul John Hotel and Resort)
08.2023 - 10.2024
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOP are consistently implemented.
- Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
TR.Captain,Big Banyan Vineyard and Resort
(Group Paul John Hotel and Resort)
08.2022 - 07.2023
- Train and supervise restaurant servers to give high standards of service in terms of time, quality and personalization.
- Supervises the mise-en-place of the assigned station to ensure a smooth service during operation.
- Inspect table layouts in the station ensuring that they meet the standards set.
- Check and ensure the serviceability of equipment and furniture.
- Sell food and beverage so as to meet restaurant budgets.
- Take food and beverage orders correctly.
- Give wine service according to international practices.
- Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation.
- Control the inventory of cutlery and service equipment allotted to the station.
- Assign duties ensuring equity of work.
- Ensure that staff meets hygiene and discipline standards.
- Ensure that the station is free from dust.
SR G.S.A (Guest service associate)
Big banyan vineyard and resort
09.2021 - 05.2022
- Supervising, directing and supported reception, concierge guest relation team during peak time.
- Responding to guest needs and resolving issues professionally.
- Responsible for cash and cheque settlement in daily operations of restaurant and maintaining micro bill.
- Maintaining CCG inventory every month and bar inventory.
- Control usage of F and B and consumable items and looking after appropriate usage of equipment tool and service equipment.
G. S.A (Guest service associate)
The Paul
08.2019 - 08.2019
- Welcome each guest with a smile and friendly greeting.
- Help customers with orders by explaining dishes and drinks and making recommendations as appropriate.
- Coordinate food orders to guarantee timely and efficient delivery to guests.
- Refill water and periodically check on guests to handle any issues promptly.
- Maintain our high food safety and sanitation standards.
- Clean and reset tables.
Training
Hyatt regency
12.2018 - 03.2019
Education
BHS - Bachelor of hospitality science
Shree devi college of hotel management
01.2019
PUC -
G.P.U College Bajagoli
01.2016
SSLC -
Morarji desai english medium school
01.2014
Skills
* Leadership
* F and Beverage service
* Training
* Banquet and festivals innovation
* Bar and CCG Inventory
* POS
* Team work
*Good communication
Training
- ANVAY Maritime Institute, Basic Safety Training (STCW, STSDSD), 06/01/24
- Coral Institute Maritime, PSF (Passenger Ship Familiarization), 07/01/24
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Tamil
Intermediate (B1)
Tulu
Advanced (C1)
Telugu
Elementary (A2)
Additional Information
* Worked in Micros/Shawman/MIS/ACE
*Training/Instruction
*ODC/Banquet/Events
* Food festivals
* Worked in pre opening hotels
*Quantity of feedback received through online platforms
Indos Number
24ZN8826
Hobbies and Interests
- Playing Cricket
- Travelling
- Watching films
Personal Information
- Passport Number: T6546286
- Date of Birth: 03/07/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
Seeking a challenging and progressive career using my professional skills and creative thinking to gain future exposure, strengths and experiences.
Timeline
Sr.Captain, Big Banyan Vineyard and Resort
(Group of Paul John Hotel and Resort Bangalore)
11.2024 - Current
Captain,Big Banyan Vineyard and Resort
(Group of Paul John Hotel and Resort)
08.2023 - 10.2024
TR.Captain,Big Banyan Vineyard and Resort
(Group Paul John Hotel and Resort)
08.2022 - 07.2023
SR G.S.A (Guest service associate)
Big banyan vineyard and resort
09.2021 - 05.2022
G. S.A (Guest service associate)
The Paul
08.2019 - 08.2019
Training
Hyatt regency
12.2018 - 03.2019
PUC -
G.P.U College Bajagoli
SSLC -
Morarji desai english medium school
BHS - Bachelor of hospitality science
Shree devi college of hotel management
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