Hi, I’m
Varun Achar
Team Manager
Bangalore
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
A knowledgeable experienced Manager drives effective problem-solving and decision-making. Professional with a passion for analytics, debugging, and directing successful resolution teams. Manager with experience in remedial planning and implementation. A determined employee handles high-priority problems successfully and finds strategies to mitigate their effects. Committed to being steady and cool under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
8
years of post-secondary education
Work History
IOPEX TechnologiesBangalore
Incident Manager
11.2022 - Current
Job overview
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed a highly effective incident response team and trained extensively in preparation for possible events.
- Assessed incident priority based upon impact on business and escalated issues as necessary.
- Handled high-priority incidents with exceptional poise and composure, making quick decisions in an effort to reduce the overall impact.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information, and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
IOPEX TechnologiesBangalore
Senior Training Specialist
03.2022 - 10.2022
Job overview
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in the development of employee assessments to measure training value.
- Developed and implemented a successful onboarding program.
- Conducted research and analysis of the learning needs of employees to develop targeted training programs.
IOPEX TechnologiesBangalore
Technical Trainer
07.2021 - 02.2022
Job overview
- lead syllabus preparation based on detailed breakdowns of technical concepts.
- Blended traditional learning approaches with existing and new technologies and used a variety of learning tools to create and deliver learning programs that produced results.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person, and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Designed and delivered web-based, self-directed learning materials.
IOPEX TechnologiesBangalore
TAC Engineer
08.2020 - 07.2021
Job overview
- Explained technical information in clear terms to customers to promote better understanding and to solve the issue raised.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
Patel Public SchoolBangalore , India
10th Grade
04.2010 - 04.2011
St Josephs Pre - University CollegeBangalore, India
High School Diploma
06.2011 - 04.2013
New Horizon College Of EngineeringBangalore , India
Bachelor of Engineering Technology from Electronics And Communications Engineering
06.2014 - 06.2019
Skills
Resolution team engagement
Availability
See my work availability
Not Available
Available
monday
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Timeline
Incident Manager
IOPEX Technologies
11.2022 - Current
Senior Training Specialist
IOPEX Technologies
03.2022 - 10.2022
Technical Trainer
IOPEX Technologies
07.2021 - 02.2022
TAC Engineer
IOPEX Technologies
08.2020 - 07.2021
New Horizon College Of Engineering
Bachelor of Engineering Technology from Electronics And Communications Engineering
06.2014 - 06.2019
St Josephs Pre - University College
High School Diploma
06.2011 - 04.2013
Patel Public School
10th Grade
04.2010 - 04.2011
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