S Mohammed Eliyaz
Incident Manager
Banglore
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with close to 3 years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations. Bilingual individual with incident event analysis and follow up expertise. A confident Incident Manager with extensive knowledge in technology monitoring tools and priority incident recommendations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Incident Manager
IG GROUP PLC
Bengaluru
11.2020 - Current
- Developed highly effective incident response processes and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Communicated regularly with customers concerning data exchange and technology integration.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Senior Analyst - IT and Trading Services
IG INFOTECH INDIA PVT LTD
Bengaluru
06.2022 - 09.2022
- I am the first IT specialist from Bangalore office for Trading services team responsible for first line of support for IT related issues faced by High value and Institutional clients.
- IG US champion where i drove the roll out of IG US for the Trading services team.
- Initiated the discussion and presented the idea of implementing chatbots which will help client servicing teams to June Felix in Bangalore.
- Won multiple awards in the team performance reviews
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Associate Analyst
IG INFOTECH PVT LTD
Banglore
01.2018 - 05.2020
- Identified operational efficiency opportunities to support long-term growth plans.
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Audited quality of the work and generated stats to predict the areas of improvement
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Enhanced interfaces to promote better functionality for users.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Analyzed data sets using Enghouse Ivault and other quantitative and statistical modeling technologies and tools to effectively meet company analysis and reporting requirements.
Transaction Risk Investigator
Amazon Development center Banglore
Bangalore
03.2016 - 01.2018
- Responsible for analysis and decision making on risky transactions with high monetary value.
- Executed analysis of risks and identified risk mitigation strategies.
- Performed gap analysis to identify areas of improvement.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Completed statistical reviews to uncover trends, patterns and variations.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Education
Electrical And Electronics Engineering -
Intell Engineering College
Anantapur 06.2010 - 06.2014
Skills
Incident lifecycle management
Chairing review meetings with tech teams
Impact limitation processes
Resolution team engagement
Application levelTroubleshooting
Remediation planning
Incident priority assessment
Post incident reviews
Data collection and review
Accomplishments
- Won the Spotlight award - 2020
- Received multiple performance based awards in the RNR meets
- Awarded with significant out performer rating for 2 consecutive years.
- My Idea was selected and presented to June among the multiple ideas discussed in the 3 amazing ideas meet in Bangalore.
- Achieved the target RTO by completing data centre flip with accuracy and efficiency couple of times.
- Documented and resolved multiple residual issues after the implementation of new project which avoided monetary impact in many occurrences.
- Resolved product issue through consumer testing.
- Supervised team of incidents handled by staff members.
Certification
ITIL Foundation certificate
Timeline
ITIL Foundation certificate
01-2023
Senior Analyst - IT and Trading Services
IG INFOTECH INDIA PVT LTD
06.2022 - 09.2022
LinkedIn certificate as beginner of Linux administration
06-2022
Java basics
06-2022
Incident Manager
IG GROUP PLC
11.2020 - Current
Associate Analyst
IG INFOTECH PVT LTD
01.2018 - 05.2020
Transaction Risk Investigator
Amazon Development center Banglore
03.2016 - 01.2018
Electrical And Electronics Engineering -
Intell Engineering College
06.2010 - 06.2014