Varun BH
Bangalore
Overview
10
10
years of professional experience
Work History
Central Operations & Program Manager
Brick & Bolt
Bengaluru
07.2023 - Current
- Boosted Customer Satisfaction (CSAT) scores from 2.8 to 4.0 by enhancing communication, refining project processes, and improving service delivery.
- Reduced project execution delays from 72% to 12% by implementing effective delay mitigation strategies, process improvements and tech initiatives
- Achieved a 92% increase in monthly project starts, boosting from 23 to 44 projects.
- Cut fuel expenses by 21.7%, reducing costs from ₹2.3 lakh to ₹1.8 lakh (Rs. 50,000 saved monthly) by implementing clusters and optimizing resource allocation.
- Increased site visit count from 4 to 8. Increased Failed quality checks percentage from 3% to 10%.
- Worked closely with the tech team to develop and implemented 20+ new operational flows, including SE app improvements and automated payment tagging, work and payment schedule, up-sell flow, contractor change flow, Etc.
- Established and implemented several internal operational processes, set turnaround times (TAT), and assigned key responsibilities across teams and individuals, leading to enhanced efficiency and accountability.
Associate Program Manager
MFINE
Bangalore, India
09.2022 - Current
- Business structuring, SOP creation for At center team
- Accountable for order Fulfilment improvement from 55% to 64% on order level and 53% to 62% on revenue
- Responsible aligning labs to share reports with in stipulated TAT and improved the report percentage from 12% to 63%
- Improved CSAT from 4.40 to 4.45 and NPS from 60 to 66
- Built a process to quantify the leakages in order Fulfilment and reduced it by 3%
- Accountable for multiple initiatives to Improve order fulfilment and customer experience.
Operations Program Manager
BOUNCE
Bangalore, India
02.2018 - 08.2022
- Managing cross departmental projects, stakeholder management, project budgeting, planning and execution
- Analyzing issues and fixing root causes in the area of Insurance, Audit, Fraud prevention and investigation, ground operations
- TAT for the whole insurance claim procedure was reduced by 42% as a result of process optimization
- Improvements to SOP and process improvements resulted in a 10% increase in insurance claim recoveries
- A 98% success rate of failsafe KYC sign ups through third party automation was achieved as a result of recorded and addressed KYC scams
- Accountable for a 32% improvement in fleet accountability and management
- In charge of recovering assets worth more than 6 Cr entirely using data
- Star Performer for 2 consecutive Years.
Operations Manager
SKS Infrastructure Pvt Ltd
Bangalore, India
10.2014 - 02.2017
- Responsible for Project execution, Client management, vendor management, Day to day operations, Billing, Finance
- Multiple project handling
- Decreased the Project completion TAT by 10%.
Education
Bachelor of Engineering - Mechanical Engineering
RR Groups of Institute
Bangalore, India08.2014
Skills
- Inventory Management
- Program Management
- Operations Management
- Vendor Management
- SOP Development
- Cross Functional Team Leadership
- Leadership
- Customer Relationship Management
- Process Improvement
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Team Development & Management
- Policy and procedure improvements
- Stakeholder Management
- Budgeting and Resource Management
- Product Development
Certificatescourses
- Microsoft Excel, 04/2020, 04/2020, Udemy
- MySql, 06/2020, 06/2020, Udemy
Timeline
Central Operations & Program Manager
Brick & Bolt
07.2023 - Current
Associate Program Manager
MFINE
09.2022 - Current
Operations Program Manager
BOUNCE
02.2018 - 08.2022
Operations Manager
SKS Infrastructure Pvt Ltd
10.2014 - 02.2017
Bachelor of Engineering - Mechanical Engineering
RR Groups of Institute