Varun B S
Staff Escalation Engineer - Solutions
Bangalore
Summary
Experienced Reliability Engineer with a demonstrated history of working in the computer software industry. Extensive knowledge in handling Hyper converged infrastructure, Data Replication and Disaster recovery. Sound knowledge in DevOps tools , datacentre working, troubleshooting issues, SAN , Hypervisors , Kubernetes , Microservices,Experience in handling VMware ESXi platform, Nutanix platform.
Skilled in Linux, Networking , Virtualization , Servers , Hardware, Python, Scripting. Strong information technology professional with a Bachelor’s Degree focused in Electronics and Communications Engineering from RV college of engineering.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Staff Escalation Engineer - Solutions
Nutanix Inc
01.2017 - Current
- Handle critical business impacting issues and run CAP(Critical Accounts Program) along with Exec escalations
- Provide backline support by resolving L3 software issues in form of Tech-Help tickets and deflect engineering Oncalls
- Handle Support Technical Lead (STL) level operations of mentoring and coaching engineers
- Lead Technical Enablement Programs (TEP) for support engineers to collaborate with Engineering teams
- Lead vTeams within support for different product areas for efficient functioning of support team
- Provide trainings to support engineers on new technology stack and features
Education
BE - Electronics And Communication
RV College of Engineering-Mysore Road,Bangalore
Bangalore 01.2013 - 01.2017
Skills
Linux
undefinedCertification
VMWare Certified Professional - Datacenter Virtualisation - 2023
Timeline
VMWare Certified Professional - Datacenter Virtualisation - 2023
11-2023
Nutanix Support Specialist (NSS 6)
06-2023
Nutanix Certified Master - Multicloud Infrastructure 6
06-2023
Certified Kubernetes Administrator - 2019
11-2019
CCNA - Routing and Switching
02-2017
Staff Escalation Engineer - Solutions
Nutanix Inc
01.2017 - Current
BE - Electronics And Communication
RV College of Engineering-Mysore Road,Bangalore
01.2013 - 01.2017