Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
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Varun Goswami

Varun Goswami

Assistant Manager
Delhi

Summary

Accomplished Assistant Manager With in-depth experience consistently rising through ranks. With demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
3
3
Certifications
1
1
Language

Work History

Assistant Manager

GENPACT
Noida
06.2020 - Current
  • F&A Expert with 7+ Years of experience in BPO and service industries.
  • Experience of working in SAP ERP Tool, Salesforce and customer specific tools and portals.
  • Have successfully done remote transition of Collections process in Pandemic.
  • Prepared SOP's process maps, exception trackers and got them signed off.
  • Preparing and reviewing reports & providing statistics to FTE and leadership.
  • Experience of working in SAP S4HanaTool for handling Asia Pacific region accounts.
  • Responsible for maintaining client shared mailbox also mapping clients requirements and coordinating, developing and implementing guidelines accordingly.
  • Experience in managing high volume receivables.
  • Call / Email customers to get payment status on past due invoices.
  • Notify sales/credit if any accounts with ongoing issues leading to potential credit risk.
  • Identifying process improvement opportunities and driving implementation (Lean & Six Sigma project).
  • Prepare and publishing daily aging report and production tracker for 7 FTE to leadership.

Senior Representative

CONVERGYS INDIA PVT LTD [CITIBANK]
01.2018 - 02.2020
  • Served as SME of team providing real time support (Production/live support) on floor as per business requirement.
  • Reduced learning curve and help enhance process knowledge of new team members.
  • High performance delivery on all quality parameters.
  • Analyzing queries and identifying correct solution to problem.
  • Upselling and upgrading services for CITIBANK US customers.
  • Handling team escalations.

PROCESS EXPERT

ENCORE CAPITAL GROUP
03.2015 - 06.2017
  • It’s captive Unit Dealing with Consumer Credit Bills.
  • Worked as 3rd Party Collector for US.
  • Helping consumers to pay their old debts with best arrangements as per their affordability.
  • Maintained quality and compliance as per FDCPA.
  • Consistently Meeting monthly targets and maintaining quality standards
  • High Performance delivery on all quality parameters.

Education

Bachelor of Science - Maths

PGDAV
Delhi
04.2001 -

Skills

MS Excel

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Accomplishments

  • Represented PGDAV College in inter College Volleyball Tournament [2010-2011].
  • Represented PGDAV College in inter College Volleyball Tournament [2011-2012]
  • Represented Delhi in interstate Volleyball Tournament [2013-2014]

Personal Information

  • Date of Birth: 11/12/92
  • Nationality: Indian

Certification

Excel Dashboards

Timeline

Excel Dashboards

02-2024

Power BI for Beginners

02-2024

Lean & Six Sigma

07-2022

Assistant Manager

GENPACT
06.2020 - Current

Senior Representative

CONVERGYS INDIA PVT LTD [CITIBANK]
01.2018 - 02.2020

PROCESS EXPERT

ENCORE CAPITAL GROUP
03.2015 - 06.2017

Bachelor of Science - Maths

PGDAV
04.2001 -

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Varun GoswamiAssistant Manager