Varun Goswami
Assistant Manager
Delhi
Summary
Accomplished Assistant Manager With in-depth experience consistently rising through ranks. With demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
Assistant Manager
GENPACT
Noida
06.2020 - Current
- F&A Expert with 7+ Years of experience in BPO and service industries.
- Experience of working in SAP ERP Tool, Salesforce and customer specific tools and portals.
- Have successfully done remote transition of Collections process in Pandemic.
- Prepared SOP's process maps, exception trackers and got them signed off.
- Preparing and reviewing reports & providing statistics to FTE and leadership.
- Experience of working in SAP S4HanaTool for handling Asia Pacific region accounts.
- Responsible for maintaining client shared mailbox also mapping clients requirements and coordinating, developing and implementing guidelines accordingly.
- Experience in managing high volume receivables.
- Call / Email customers to get payment status on past due invoices.
- Notify sales/credit if any accounts with ongoing issues leading to potential credit risk.
- Identifying process improvement opportunities and driving implementation (Lean & Six Sigma project).
- Prepare and publishing daily aging report and production tracker for 7 FTE to leadership.
Senior Representative
CONVERGYS INDIA PVT LTD [CITIBANK]
01.2018 - 02.2020
- Served as SME of team providing real time support (Production/live support) on floor as per business requirement.
- Reduced learning curve and help enhance process knowledge of new team members.
- High performance delivery on all quality parameters.
- Analyzing queries and identifying correct solution to problem.
- Upselling and upgrading services for CITIBANK US customers.
- Handling team escalations.
PROCESS EXPERT
ENCORE CAPITAL GROUP
03.2015 - 06.2017
- It’s captive Unit Dealing with Consumer Credit Bills.
- Worked as 3rd Party Collector for US.
- Helping consumers to pay their old debts with best arrangements as per their affordability.
- Maintained quality and compliance as per FDCPA.
- Consistently Meeting monthly targets and maintaining quality standards
- High Performance delivery on all quality parameters.
Education
Bachelor of Science - Maths
PGDAV
Delhi 04.2001 -
Skills
MS Excel
Power BI
SAP ERP & S4 HANA
Lean & Six Sigma (Trained & Testified)
Team Motivation
Customer Relations
Staff Training and Development
Task Delegation
Employee Scheduling
Product and Service Knowledge
Accomplishments
- Represented PGDAV College in inter College Volleyball Tournament [2010-2011].
- Represented PGDAV College in inter College Volleyball Tournament [2011-2012]
- Represented Delhi in interstate Volleyball Tournament [2013-2014]
Personal Information
- Date of Birth: 11/12/92
- Nationality: Indian
Certification
Excel Dashboards
Timeline
Excel Dashboards
02-2024
Power BI for Beginners
02-2024
Lean & Six Sigma
07-2022
Assistant Manager
GENPACT
06.2020 - Current
Senior Representative
CONVERGYS INDIA PVT LTD [CITIBANK]
01.2018 - 02.2020
PROCESS EXPERT
ENCORE CAPITAL GROUP
03.2015 - 06.2017
Bachelor of Science - Maths
PGDAV
04.2001 -