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Hi, I’m
Varun Katiyar
Kanpur
Summary
Certified Incident Manager with over 6 years in IT Service Management, specializing in Major Incident Management, Change Management, Problem Management, and SLA governance in high-availability environments. Expertise in cross-functional coordination, root cause analysis, stakeholder communication, and process improvement. Proficient with ITSM tools, including ServiceNow and JIRA.
Overview
6
years of professional experience
Work History
BoldNoida
Incident Manager
09.2023 - Current
Job overview
- Monitored and managed critical production environments, ensuring high service availability and compliance with SLA commitments.
- Managed end-to-end incident lifecycle using JIRA and ServiceNow, ensuring accurate documentation, timely resolution, escalation management, and compliance with ITSM processes.
- Led major incident coordination activities, assessing business impact, driving stakeholder communication, and ensuring timely service restoration.
- Conducted root cause analysis (RCA) for critical incidents, tracked corrective and preventive actions, and supported continuous service improvement initiatives.
- Governed change management activities, evaluating risks, coordinating CAB, securing approvals, scheduling implementations, tracking progress, and communicating with stakeholders.
CapgeminiNoida
Incident Manager
01.2020 - 09.2023
Job overview
- Monitored servers and applications as NOC Admin for DeVry University, ensuring optimal performance and uptime.
- Managed high-priority incidents to reduce operational disruptions and maintain service continuity.
- Utilized monitoring software (Nagios host, Nagios Server, Appworx & Alertsite) to identify and proactively correct infrastructure issues, collaborating with cross-functional teams to address root causes and enhance system stability.
Education
Dr. Virendra Swarup Institute of computer StudiesKanpur, UP
Bachelor of Computer Application
08-2019
Skills
- Incident Management
- Change Management
- Problem Management
- SLA Management
- ITIL v4 Framework
- Service Continuity Support
- Stakeholder communication
Hobbies and Interests
- Fitness & Strength Training (Gym)
- Travelling
- Sketching & Creative Art
- Strategic Games (Chess)
- Gaming (online, PC & Console)
Phone
+91, 9169517146
Timeline
Incident Manager
Bold
09.2023 - Current
Incident Manager
Capgemini
01.2020 - 09.2023
Dr. Virendra Swarup Institute of computer Studies
Bachelor of Computer Application