Travelling
Varun Kumar
Senior Technician
New Delhi
Summary
Diligent Person skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality products.
To Obtain a responsible, Challenging and rewarding position in corporate IT World with an established track record where my skills, logical abilities and technical abilities can be utilized.
Overview
7
7
years of professional experience
Work History
Senior Technician
Dell Technologies
03.2021 - Current
- Provided Basic Technical Resolution for Dell System.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization like salesforce SFDC, DTC, CID
- Supported North American customers across diverse industries while adapting quickly to evolving technologies.
- Prevented potential system disruptions by conducting regular maintenance checks on end user's system and software installations in Windows Environment.
Technician
Tech Mahindra
09.2020 - 02.2021
- Conducted root cause analyses for recurring Basic technical issues For Verizon ISP.
Technician
Concentrix
05.2018 - 10.2019
- Conducted root cause analyses for recurring technical issues and Troubleshooting for Dell systems.
- Used to Troubleshoot for Basic software Issues like setting up windows, No video, No Audio, No Boot and No Post, No Power and Performing Hardware diagnostics to identify Hardware issues and Under warranty repairs and ticket Creation for Dell System.
- Used to Support Team Members as a support Help ( First Point of contact) within the Team on the floor.
Technical Support Associate
Saburi TLC Worldwide Services Private
08.2017 - 05.2018
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
Education
Bachelor of Arts - English
IGNOU
New Delhi, India 04.2001 -
B.Tech - Electronics And Comm Engineering Technologies
Manav Rachna International University
Faridabad, India 04.2001 -
12TH CBSE BOARD - Science
NAVYUG SCHOOL
NEW DELHI 04.2001 -
10TH- CBSE BOARD -
NAVYUG SCHOOL
NEW DELHI 04.2001 -
Skills
Performance Optimization
undefinedInterests
Basic Geo Awareness
Music
Timeline
Senior Technician
Dell Technologies
03.2021 - Current
Technician
Tech Mahindra
09.2020 - 02.2021
Technician
Concentrix
05.2018 - 10.2019
Technical Support Associate
Saburi TLC Worldwide Services Private
08.2017 - 05.2018
Bachelor of Arts - English
IGNOU
04.2001 -
B.Tech - Electronics And Comm Engineering Technologies
Manav Rachna International University
04.2001 -
12TH CBSE BOARD - Science
NAVYUG SCHOOL
04.2001 -
10TH- CBSE BOARD -
NAVYUG SCHOOL
04.2001 -
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