Varun Kumar
Delhi
Summary
Results-oriented Deputy Manager with over 8 years of experience in visa application management and team training in travel and immigration. Specializes in compliance, applicant support, and quality assurance. Trains teams to ensure accurate operations while cultivating strong relationships with embassy officials to enhance visa processing efficiency.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Deputy Manager
One Vasco India Private Limited
Delhi, India
06.2024 - Current
- Spearheaded the entire application process from initiation to completion, delivering guidance and support to applicants throughout.
- Spearheaded application process from initiation to completion, providing guidance and support to applicants.
- Conducted quality checks on Visa application documents for major countries, utilizing online and offline channels.
- Trained team members on various country-specific processes, fostering a culture of accountability and precision.
- Instituted comprehensive training sessions for new joiners, cultivating a clear understanding of responsibilities and expectations.
- Formulated training materials and resources to facilitate the learning of complex processes.
- Provided ongoing mentorship and direction to team members, addressing inquiries and enhancing performance.
- Collaborated with team leaders and managers to assess training needs and design tailored training programmes.
Corporate Visa Support Specialist
Newland Chase
Gurugram, India
05.2022 - 06.2024
- Reviewed and verified all necessary documents virtually, including passports, application forms, supporting documents, and photographs, to ensure compliance with visa requirements of the destination country.
- Guided clients in completing visa application forms accurately, ensuring submission of all essential information.
- Guided clients on the various visa categories available, helping them select the most appropriate one based on their travel purpose (e.g., tourist, business visas).
- Submitted visa applications to the relevant embassies or consulates on behalf of clients.
- Tracked visa application progress and communicated updates to clients, enhancing their understanding of the application status.
- Served as liaison between clients and embassies or consulates, resolving issues or discrepancies in the visa application process efficiently.
- Ensured that all visa applications were error-free and met the highest standards to maximise the likelihood of approval.
- Handled sensitive client information with utmost confidentiality, prioritizing data security.
- Trained team members on various country processes to establish error-free accountability.
- Conducted comprehensive training sessions for new joiners, ensuring they had a clear understanding of responsibilities and expectations.
- Developed training materials and resources to facilitate learning and comprehension of complex processes.
- Collaborated with other team leaders and managers to assess training needs and develop customized training programs.
Visa Executive
Thomas Cook India Private Limited
Gurgaon, India
03.2018 - 05.2021
- Managed walk-in clients, delivering tailored assistance for Visa queries and requirements to enhance client satisfaction.
- Coordinated corporate group applications for Schengen and Singapore Visas, ensuring timely submissions and adherence to regulations.
- Communicated regularly with embassy officials and visa processing centres to track application statuses and expedite processing where needed.
- Communicated regularly with embassy officials and visa processing centres to track application statuses and expedite processing.
- Conducted rigorous quality checks on documents for Visa applications to all major countries, both online and offline.
- Maintained meticulous records of visa applications and approvals, ensuring compliance with data protection regulations.
- Coordinated corporate group applications for Schengen and Singapore Visas, facilitating timely submissions and ensuring compliance with regulations.
- Conducted regular meetings and communication sessions to ensure alignment across all teams with the latest visa requirements and procedures.
- Trained and supported team members on visa requirements, equipping them to assist clients effectively and improve overall service quality.
Operations Officer
VFS Global Services India Limited
New Delhi, India
12.2015 - 07.2016
- Oversaw the entire application process from start to finish, providing guidance and assistance to applicants throughout.
- Oversaw complete application process, guiding and assisting applicants to ensure successful submissions.
- Managed Visa information on the Embassy website, ensuring accuracy and completeness. on the Embassy website, ensuring accuracy and completeness of information.
- Managed biometric section for visa applicants, facilitating smooth processing and adherence to security protocols.
- Submitted Visa data to the Embassy portal daily, ensuring timely and accurate reporting.
- Conducted scans of all Visa applications on the Embassy portal, maintaining digital records for reference and audit purposes.
- Collaborated with Czech Republic embassy officials for three months to efficiently process tourist and business visa applications, representing VFS.
- Worked with Denmark embassy officials for another three months to process tourist and business visa applications, representing VFS in the Embassy.
Education
Bachelor of Commerce - Commerce
Chaudhary Charan Singh University
Meerut, India01-2011
Master of Business Administration - Finance
Indian Institute of Financial Planning
New Delhi, India01-2013
Post Graduate Programme - Management
Indian Institute of Financial Planning
New Delhi, India01-2013
Post Graduate Diploma - Financial Planning & Wealth Management
Indian Institute of Financial Planning
New Delhi, India01-2012
Skills
- Database Management System
- MS office
- Training facilitator
- Process improvement
- Client-focused
- Database management
- Time management
- Cross-functional collaboration
- Workflow management
- Team collaboration
Certification
- Visa Hero of the Quarter 2019
- Outstanding Team lead and Visa service to clients
- Completing Workshop for CHATGPT & AI HACKS in MS Office
- Completing Workshop for Business Intelligence using POWER BI
- Completing Workshop for AI & Automation in MS Excel
LANGUAGES
English Native
Hindi Native
Timeline
Deputy Manager
One Vasco India Private Limited
06.2024 - Current
Corporate Visa Support Specialist
Newland Chase
05.2022 - 06.2024
Visa Executive
Thomas Cook India Private Limited
03.2018 - 05.2021
Operations Officer
VFS Global Services India Limited
12.2015 - 07.2016
Post Graduate Diploma - Financial Planning & Wealth Management
Indian Institute of Financial Planning
Post Graduate Programme - Management
Indian Institute of Financial Planning
Master of Business Administration - Finance
Indian Institute of Financial Planning
Bachelor of Commerce - Commerce
Chaudhary Charan Singh University