Open To Work
VARUN KUMAR
Accenture
Noida
2
Languages
1
Certification
4
years of post-secondary education
5
Years of experience
Infrastructure Managed Services Analyst experienced in supporting and maintaining enterprise network architectures with a focus on Routing & Switching and Versa SD-WAN operations. Achieved high network availability and operational efficiency through effective incident management, monitoring, and collaboration with global telecom carriers. Committed to leveraging ITIL best practices and advanced diagnostic tools to enhance service reliability and streamline troubleshooting processes.
Work History
2 Years 10 Months
12.2023 - Current
2 Years 10 Months
Infrastructure Managed Service Analyst
Accenture | Noida , UP
12.2023 - Current
- Infrastructure Management: Manage and support critical enterprise network infrastructure, ensuring high uptime across core Routing, Switching, SD-WAN, and Data Center interconnects.
- Versa SD-WAN Operations: Maintain Versa Director and Analytics platforms to monitor SD-WAN fabric health, manage underlay and overlay connectivity, execute traffic steering, and support branch edge operations.
- Enterprise Monitoring Suite: Utilize SolarWinds, LiveAction, Staseeker, NetBrain, IBM Tivoli Netcool/OMNibus, and HP Operations Bridge Manager (OBM) for real-time network observability, alarm handling, and log analysis.
- Troubleshot BGP, OSPF, QoS, VPN services, and WAN failover across Cisco ISR and ASR routing platforms and switching infrastructure, enhancing network reliability.
- ITSM & Incident Management: Execute Incident, Change, Problem, Risk, and Release Management practices using ServiceNow; perform systematic troubleshooting and root cause analysis (RCA).
- Coordinated with global telecom carriers (Lumen, AT&T, Verizon, Tata, Cox, UVN) to resolve circuit outages and escalate degradation issues, ensuring minimal service disruption.
- Managed Cisco WebEx bridge sessions during major outages, coordinating with cross-functional teams and stakeholders to restore services swiftly.
4 Months
08.2023 - 12.2023
4 Months
Network Support Engineer
Efkon India Pvt. Ltd. | Pune, MH
08.2023 - 12.2023
- Configured, maintained, and inspected networking hardware and routing/switching devices for enterprise infrastructure stability.
- Monitored interface errors, packet drops, and bandwidth utilization across network segments to ensure optimal network performance.
- Followed standard implementation procedures, conducted post-change validations, and escalated unexpected network conditions to senior engineers for timely resolution.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Monitored network hardware operations to evaluate proper configuration.
1 Year 6 Months
01.2022 - 07.2023
1 Year 6 Months
Technical Support Engineer
Soteria Command Center Pvt. Ltd. (Tenon Group) | Gurugram
01.2022 - 07.2023
- Monitored multi-site network connectivity and infrastructure health in 24/7 command center, ensuring optimal performance and quick response to issues.
- Troubleshot enterprise LAN/WAN connectivity, VPN tunnels, and IP routing issues, consistently meeting defined SLAs and minimizing downtime.
- Coordinated with field technicians, client IT teams, and external vendors to effectively facilitate site recoveries and maintain equipment.
Education
Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering
Raj Kumar Goel Institute of Technology | Ghaziabad | 07.2013 - 06.2017
Graduated 2017
Skills
SD-WAN management
Routing & switching
BGP configuration
Network Performance Monitoring
Network performance tuning
SD-WAN Performance Tuning
Enterprise Observability Tools: SolarWinds
LiveAction
Certification
Cisco Certified Network Associate (CCNA) Cisco Systems | Certified Professional, Agentic AI Foundations & Implementation Agentic AI / Generative AI Certification
Personal Information
Title: Infrastructure Managed Services Analyst | Network Operations & SD-WAN Engineer
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Hybrid
Location:
Noida, UPGurgaon, HRPune, MH
Open to relocation:
Yes
Languages
Hindi
First Language
EnglishC1
Advanced
Timeline
Infrastructure Managed Service Analyst
Accenture
12.2023 - CurrentRead more
Network Support Engineer
Efkon India Pvt. Ltd.
08.2023 - 12.2023Read more
Technical Support Engineer
Soteria Command Center Pvt. Ltd. (Tenon Group)
01.2022 - 07.2023Read more
Raj Kumar Goel Institute of Technology - Bachelor of Technology (B.Tech), Electrical & Electronics Engineering
07.2013 - 06.2017Read more