Varun Nair
Kottayam,KL
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Support Engineer
ID Logistics Transport Ltd.
Northampton, Northamptonshire, UK
08.2022 - 05.2025
- Provided technical support for hardware and software issues, ensuring efficient resolution of user problems.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Managed IT helpdesk ticketing system, prioritizing and tracking incidents for timely responses.
- Configured, tested and maintained network equipment.
- Established and maintained documentation for system configurations for accuracy and accessibility.
Software Developer
Esquare Technologies
Kottayam, India
07.2017 - 12.2019
- Developed scalable web applications using ASP Dotnet frameworks and C#.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Implemented software solutions to enhance system performance and user experience.
- Conducted code reviews to ensure adherence to best practices and coding standards.
Computer Teacher
Prizm InfoTech
Kottayam
11.2013 - 03.2015
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
- Attended professional development technology courses to increase knowledge base and learn new information
- Invigilated and graded projects, quizzes and examinations
- Communicated with students to discuss progress and need for tutoring and extra assistance
- Used lectures, demonstrations and discussions to instruct students individually and in small groups
- Designed appropriate and specialized lesson plans for computer science students
- Coordinated classroom lectures with laboratory assignments.
Computer Lab Assistant
Aptech
Kottayam
06.2009 - 06.2010
- Provided instruction to all lab users on proper use of all equipment
- Supported all computer lab operations
- Monitored systems in operation and quickly troubleshot errors
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service
- Installed and configured operating systems and applications
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Entered data into various computer systems accurately using Microsoft Office Suite
- Developed and maintained databases to store customer information
- Created and maintained data entry logs to track data entry activities.
Education
M.Sc. - Computing
University of Northampton
Master of - Computer Applications
MG University
Bachelor of - Computer Applications
Mahatma Gandhi University
Skills
- Communication
- Time Management
- Customer service oriented
- MS Office 365
- Zendesk
- Hardware diagnosis
- Attention to detail
- Analytical skills
- Microsoft Office 365
- Jira
- Desktop support
- Microsoft Azure
- Agile methodologies
Accomplishments
- Professional development completed in Java and PHP with the CodeIgniter framework.
- Worked as a volunteer in the University of Northampton Students Union.
- Developed a web application(Dilweb) to act as a social media for vehicle instructors and learners in the United Kingdom as part of the dissertation.
- Received 30% of total tuition fee scholarship.
- Awarded merit in MSc Computer Science from the University of Northampton.
Affiliations
- Member of SNGIST Students Union.
- Member of National Service Society.
- Elected Captain of University Cricket Team.
- National Association of Social Workers.
- An active member of Abington Phoenix Cricket Club Northampton.
Certification
- CompTIA A+
- Microsoft MD-100 Windows Client
- Microsoft MD-102 Endpoint Administrator
Languages
English
Advanced
Hindi
Intermediate
Malayalam
Native
Timeline
IT Support Engineer
ID Logistics Transport Ltd.
08.2022 - 05.2025
Software Developer
Esquare Technologies
07.2017 - 12.2019
Computer Teacher
Prizm InfoTech
11.2013 - 03.2015
Computer Lab Assistant
Aptech
06.2009 - 06.2010
Master of - Computer Applications
MG University
Bachelor of - Computer Applications
Mahatma Gandhi University
M.Sc. - Computing
University of Northampton
Interests
- Music.
- Cricket.
- Singing.
- Travel.