Varun R
Kollam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Regional Head Sales
ICICI Bank
02.2019 - Current
- Visited branches periodically to view service levels and market penetration of retail and asset team.
- Attended weekly meetings to discuss and optimize strategies with all stake holders.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive organizational success and strengthen motivation.
- Participated in promotional opportunities and onboarding of new candidates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Relationship Manager
HDFC Bank
01.2014 - 01.2019
- Senior Relationship Manager In charge for fresh acquisition and portfolio management for Kollam district for Secured SME high Ticket Loan, Mortgages, Working capital facilities Term Loans & Trade facilities
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Complied with established internal controls and policies.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations. Originated, reviewed, processed, closed, and administered customer loan proposals
- Developed and implemented marketing campaigns to attract new customers.
Branch Sales Executive
HBL Global Pvt Ltd on behalf of HDFC Bank
05.2009 - 01.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Gather maximum lead source from market for contacting and fixing appointments on regular basis.
Education
Master of Science - Information Technology
Punjab Technical University
Kollam06.2008
Bachelor of Science - Zoology
Fatima Mata National Collage
Kollam06.2006
Skills
- An innovative and unique thinker with excellent managing skills, possesses 14 years rich experience in secured and unsecured funding segments
- Excellent capability of managing direct reportees and and other support/functional departments
- Planning/driving and execution of sales through different verticals inside the organization
Accomplishments
- Received award from Mr. Anup Bagchi, Executive Director ICICI Bank during 2020 for best performer of the year
Additional Information
DOB: 22 November 1984
Father Name: C Rajendra Babu
Religion: Hindu
Marital status: Married
Declaration: I hereby declare that the above furnished statements are true to the best of my knowledge
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Regional Head Sales
ICICI Bank
02.2019 - Current
Relationship Manager
HDFC Bank
01.2014 - 01.2019
Branch Sales Executive
HBL Global Pvt Ltd on behalf of HDFC Bank
05.2009 - 01.2014
Master of Science - Information Technology
Punjab Technical University
Bachelor of Science - Zoology
Fatima Mata National Collage
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