Results-driven Warehouse & Inventory Operations professional with 4+ years of experience managing large-scale fulfillment and 3PL warehouse operations across e-commerce, FMCG, and retail sectors. Proven track record of leading teams of 150+ members, driving 99%+ inventory accuracy, And delivering measurable improvements in fill rate, TAT, and SLA compliance across high-velocity, multi-SKU environments. Hands-on expertise across Inventory Control, Audit Operations, Returns (RSTO), Cycle Count Governance, ICQA, and Secondary Sales Liquidation — with a strong ability to diagnose operational gaps, build corrective frameworks, and consistently move metrics. Adept at managing end-to-end operations across facilities up to 2.5 lah sq. ft. and servicing marquee clients including Flipkart, Max Fashion, General Mills, and Tata Motors.
Overview
4
4
years of professional experience
Work History
Senior Operations Executive
Blinkit (Zomato Hyperpure Pvt Ltd)
Pune, India-Blinkit Pune P3 Fulfillment Center.
11.2025 - Current
Led end-to-end Audit & Inventory operations for a 300,000 sq. ft. Fulfillment Center managing 40,000 SKUs across 113,000 storage locations, sustaining 99%+ inventory accuracy through WMS-driven cycle count programs and structured operational controls.
Managed a 150-member team (10 on-roll + 140 off-roll) across multi-shift operations with complete roster planning, shift adherence, and performance accountability — ensuring zero disruption to daily FC throughput.
Designed a cycle count framework achieving 90% location coverage in 7 days and 100% in 15 days; controlled Raise Audit (RA) below 0.5% per shift through daily Root Cause Analysis (RCA) and corrective action loops.
Investigated inventory discrepancies using Location History (Picking, Putaway, Audit touchpoints) and CCTV surveillance — successfully identified and escalated multiple theft and malpractice cases, directly reducing inventory shrinkage.
Monitored 15+ inventory KPIs — including RA%, Audit Mid-Picklist, Zone Coverage, Putaway Audit %, PNA%, IRT SKUs, and Top Negative SKUs — with structured RCA reporting to senior stakeholders, ensuring zero SLA breach on priority workflows.
Drove space optimization initiatives (Batch Consolidation, Zero Bin) to reduce inventory scatter and improve bin utilization; built 20+ daily MIS reports and Google Sheets dashboards for real-time operational visibility and management decision-making.
Planned and allocated manpower across variance reconciliation, amnesty & damage processing, replenishment, migration, misplaced inventory resolution, and high-value zone audits — covering the full audit operations lifecycle.
Managed end-to-end Returns (RSTO) inbound operations handling 20,000 units daily with a team of 70 members including 4 Team Leaders, reduced Arrival-to-Putaway (A2S) TAT from 17 hrs to 9 hrs — a 47% improvement — by governing GRN-to-Putaway and Unloading-to-QC SLAs to eliminate returns backlog.
Tracked and resolved Open Billing, DN Shorts, and CRWI cases through proactive store coordination, directly reducing Net Transit Loss (Net TL) and strengthening inward supply chain accountability.
Owned Secondary Sales (Liquidation) operations by strategically classifying returned inventory into Bad Sell (value-recoverable) and Bad Unsell (zero-value) categories — achieved Bad Sell at 60% of total liquidation value, maximizing value recovery on damaged units and significantly reducing zero-value write-off exposure.
Senior Inventory Executive
Ceva Logistics India Private Limited
Bhiwandi, India
06.2022 - 10.2025
Managed inventory operations across multi-client 3PL warehouses spanning up to 1 - 2.5 lakh sq. ft. with an inventory value of ₹150 Cr+, servicing clients across FMCG, e-commerce, and retail sectors — including Flipkart, General Mills, Tata Motors, and Max Fashion — ensuring SLA adherence, inventory accuracy, and stock availability across all accounts simultaneously.
Flipkart account — Led a team of 80+ members (including Supervisors and DEOs) to drive inventory accuracy and order fulfillment; reduced PNA cases systematically, improving Order Fill Rate from 97–98% to 99.5%+ and achieving client variance SLA of 0.5% — down from 1% — through structured cycle count governance and daily RCA loops.
Max Fashion account — Investigated root causes of GIT (Goods in Transit) errors through CCTV analysis, identifying critical misrouting of dispatches — stock destined for one store was being loaded into another store's container. Implemented a multi-layer corrective framework: store-wise segregation zones with structured space allocation on the warehouse floor, security-level container count cross-checks at the loading stage, and 100% QC process for stores with historically high GIT cases — reducing GIT discrepancy rate from 6% to 2.5%, a 58% improvement.
Led ICQA (Inventory Control & Quality Assurance) operations across client accounts to maintain system-to-physical inventory accuracy; executed cycle counts, bin audits, and wall-to-wall inventory audits across multi-client storage zones with structured variance reporting and corrective action tracking.
Education
BBA - Business Administration And Management
IIMT – Intellectual Institute of Management And Technology
Mumbai, India
04.2001 -
Skills
Inventory Management & Control
Warehouse Operations (Fulfillment Centers)
WMS: Flow , Oracle, B-POS
KPI Tracking & Performance Optimization
Root Cause Analysis (RCA)
Cycle Count & Audit Management
Team Leadership (150 Workforce)
Data Analysis (SQL, Python, Excel, Google Sheets)
Space Optimization & Process Improvement
Accomplishments
Promoted from Supervisor to Senior Executive within 3 years
Successfully handled large-scale warehouse operations with high SKU complexity
Delivered consistent improvements in inventory accuracy and operational KPIs
ADDITIONAL INFORMATION
Experience working with high-volume e-commerce and retail supply chains
Strong analytical mindset with focus on process improvement and automation
Proven ability to manage large teams and complex warehouse environments