Varun Sharma

Revamped sales strategies, resulting in increased customer engagement and revenue growth.

Monitored stock levels to maintain product availability and optimize inventory management.

Maintained store standards to create an inviting shopping environment.

Directed team initiatives to enhance collaboration, resulting in improved workflow and morale.

Compiled reports to support business analysis and decision-making..

Passenger & Customer Experience

Airport Operations & Compliance

• Developed connections with customers and network dealers to improve service delivery.
• Coordinated with internal departments to enhance productivity and ensure timely task completion.
• Developed expertise in product offerings and value proposition to facilitate sales and purchases of used two-wheelers.
• Developed tailored solutions to effectively address consumer problems.
• Engaged with internal departments to improve overall productivity and meet deadlines for various tasks.
• Developed and launched customer service initiatives and managed promotional planning.

Manage complete store operations with responsibility for sales, customer experience, manpower and profitability

Achieve monthly, quarterly and annual sales targets through effective sales planning and execution.

Manage customer enquiries, complaints and escalations to ensure high customer satisfaction.

Coordinate with warehouse and logistics teams for stock movement and timely customer deliveries

Coordinate with HR, Finance, Warehouse, Logistics, Category/Merchandising and Regional teams for smooth business operations.

Managed store operations to consistently achieve daily, monthly, and annual sales targets.

Manage premium customer experience and ensure high standards of service.

Manage complete store operations and ensure achievement of daily, monthly and annual sales targets.

Monitored stock availability and replenishment, ensuring accuracy and minimizing damages.

Prepared daily, weekly, and monthly sales reports to effectively communicate business performance.

Lead, Motivate and Develop the sales team

Drive Upselling, Cross-Selling and add-on sales

Set individual sales targets and monitor Target vs Achievement.

Deliver excellent customer service and personalised product recommendations

Monitor stock availability, SOH, replenishment and stock ageing.

Created a visually appealing store environment to enhance customer shopping experience.

Identify performance gaps and implement corrective action plans.

Drive loyalty-program enrolment and customer database development.

Managed daily store operations, ensuring efficient functioning across all departments

Drive achievement of daily, monthly and annual sales targets

Monitored key retail KPIs including sales, ATV, UPT, conversion, category contribution, and productivity to drive performance

Lead, motivate and develop the store team to achieve individual and store targets.

Ensure excellent customer service and resolve customer complaints and escalations

Conducted daily team briefings, training sessions, and performance reviews to enhance team effectiveness

Monitor cash handling, POS operations, billing accuracy and daily cash reconciliation.

Oversaw sales and revenue processes to enhance financial performance.

Focused on customer experience to foster loyalty and satisfaction.

Led team to achieve goals through motivation and support.

Oversaw retail operations to ensure smooth daily functioning.

Oversaw inventory management to ensure product availability and accuracy.

Developed visual merchandising displays to attract customer attention.

Performed business analysis to support strategic decision-making.

Managed technology and systems to improve business processes.

Manage complete store operations and ensure achievement of Daily, Monthly & Annual Sales targets.

Drive sales through customer engagement, upselling, Cross-Selling and product recommendations.

Monitor stock availability, replenishment, ageing, damages and inventory accuracy

Ensure compliance with company SOPs, security procedures and statutory requirements.

Minimized shrinkage by implementing effective loss prevention strategies. and support overall store profitability.

Ensured showroom was well-presented to enhance customer experience and brand image., Hygiene, Discipline and Brand standards.

Lead, motivate and develop the store team to achieve individual and store targets

Monitor key retail KPIs including Sales, ATV, UPT, Conversion, Category Contribution and Productivity.

Analyse category-wise and department-wise sales performance and identify growth opportunities.

Analyze category-wise and department-wise sales performance and identify growth opportunities.

Prepare and submit daily, weekly and monthly MIS and business performance reports.

• Engaged potential clients to secure new business and achieve quarterly targets.
• Developed strategies and targeted unexplored market segments for business expansion.
• Sought potential markets to expand the company's reach and enhance profitability.