Varun Shukla

Leader, Global Engineering capability, supporting enterprise-wide infrastructure across the Koch Group of companies.

• Provide strategic and operational leadership to a global team of 10+ Network and Security SMEs across India and the US, covering perimeter security, SD-WAN, transport hubs, LAN, Zscaler, Cloudflare, and cloud connectivity.
• Act as a trusted advisor to business stakeholders and senior leadership, aligning infrastructure solutions with business priorities, and risk posture.
• Oversee support for 17+ internal customers and 800+ global sites, ensuring service stability, security compliance, and operational resilience.
• Drive cross-functional collaboration with Architecture, Operations, and Delivery teams to resolve high-impact incidents, and prevent recurrence.
• Spearhead standardization and modernization initiatives to reduce complexity, improve scalability, and align environments with industry best practices.
• Mentor team members and SMEs, strengthening technical depth, ownership mindset, and leadership readiness within the organization.

• Owned end-to-end IT operations for Capital Projects, Contract and Procurement, and IM/DRM portfolios.
• Led transition, service delivery, and operational governance for business-critical applications.
• Drove service improvements through audit readiness, SLA governance, and stakeholder reviews.
• Acted as an escalation point for critical issues, ensuring timely resolution and business continuity.

• Experienced IT Managed Services Leader, having managed a portfolio of mid-size accounts in the application and infrastructure services as Delivery Leader and P&L Owner. I have worked with large enterprise clients in IT outsourcing engagements, cloud and digital transformation, IT strategy, program management, and regulatory compliance. Able to comfortably navigate all levels of client organizations.
• Translated complex technology into clear dialogue for executives and clients.
• Focused on simplicity and standardized best practices aligned with ITIL service delivery.
• Collaborated across enterprise levels to build trust and achieve customer satisfaction.
• Led large-scale infrastructure and backup operations for global enterprise clients.
• Managed transition initiatives across multiple portfolios and geographical regions.
• Owned service delivery governance, ensuring audits, financial controls, and vendor coordination.
• Mentored teams to consistently deliver outcomes in high-pressure, 24/7 environments.