Varun V

• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Creating templates using Power Automate, VBA, and other Microsoft tools
• Creating attractive dashboards using Salesforce, SAP BO, Excel, and Tableau
• Creating and share time-bound reports for global teams
• Creating SOP documents for reports and dashboards
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Directed business analysts in executing and delivering various tactical and strategic plans.
• Develop and generating Operational reports for client and share observations & analysis and Sharing weekly / monthly / quarterly performances for review by Client Leadership Team
• Interpret and improve forecasting models using data collection, data analysis, and statistical tools and Providing recommendations for improved performance within Workforce Management team and for supported work groups
• Monitors headcount expense reductions and optimizes cost per call through forecast analysis and assists in vendor management expense. Provide insights to leadership team based on vendor performance metrics
• Train team on process knowledge which help them in business relevance. Conduct analysis and share business impacts of vendor performances to Leadership Team. Also Creating Dashboards in Tableau, CRM and in MS Excel based on client requirements

· Preparation of the metrics using MS Excel and covering the accuracy and timeliness aspect of the input/processing and output of the deliverables

· Supporting the existing web applications by creating ID’s, Table creation and retrieving data using SQL Queries

· Helping the team in Application support and excel queries

· Automating and simplify the reports based on the requirements of clients using VBA Macros

· Created several excel formulas, templates and Macros to reduce the work load for QA’s

· Gathering the requirements from users, analyzing the scope of requirement and implementing the program in code

· Created all the necessary tables in the database

· Did necessary changes in crystal reports

· The changes done in the test machine will be deployed in the server

· Create SSIS package using business intelligence in visual studio to generate automated mails

· Retrieving orders from customers

· Processes until book the orders or escalate back to distributers

· Dealing with customers from Europe, Middle East and Africa

· Gathering employees for meeting and team huddles