Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Hi, I’m
VARUN VALECHA
ABOHAR
Summary
Overview
9
years of professional experience
Work History
S&P GLOBALGurgaon
Senior Specialist Contract and Sales Operations
12.2019 - Current
Job overview
- Managed and maintained the Salesforce CRM system, ensuring accurate data entry, validation, and cleanup to uphold data quality and system efficiency.
- Supported process optimization initiatives by managing Salesforce ticket entries, monitoring project progress, and coordinating cross-functional efforts to streamline workflows.
- Developed and maintained reports and dashboards in Salesforce to provide actionable insights for stakeholders, facilitating data-driven strategies.
- Assisted in the collection and analysis of revenue-related data, ensuring compliance with regulatory requirements and internal policies.
- Supported lead qualification, enrichment, and assignment processes by maintaining accurate lead information in the CRM.
- Provided subject matter expertise while performing root cause analysis of issues within the OTC system to ensure better data quality, and improve the client buying experience.
- Resolved general inquiries related to new sales, renewals, amendments, and other processes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Forecasting placeholder revenue allocation of contracts worth millions or more every month.
- Performed an analysis of the data for data migration, and assisted the dev team with testing and the bugs in ADO.
- Reviewed processes and procedures to identify areas of improvement.
- Created and implemented training programs for new employees, resulting in improved morale and better skills development.
GAP IncNew Delhi
Sr. Merchandising Support Coordinator
01.2018 - 06.2019
Job overview
- Prepare an order summary sheet of all booked styles (Old Navy, GAP, and Banana Republic).
- Make a purchase order every three months.
- Updating and pulling out reports from folios (AD sample).
- Maintaining and updating costing in the Tradestone Costing Tool.
- Proofreading of lap-lip, bulk lot, knit-downs, strike-off, proto-samples, production p-pull samples, and trims.
- Promptly tracking with vendors about the order placement and developments of samples on time.
India MartNoida
Assistant Manager
01.2016 - 01.2018
Job overview
- Acted as a consultant to the clients and offered them recommended services and solutions
- Retained and renewed customers as well as maximized the revenue while upselling
- Increased efficiency of the process by sharing BI- Weekly and monthly reports to the leadership
- Co-ordinated with clients regarding their problems and demands and closing their queries with firm resolution within time frame
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Punjab Technical UniversityJalandhar, Punjab
Bachelor of Science from Electronics & Communication
01.2013
University Overview
Skills
- Power BI
- Salesforce
- SQL
- Advanced Excel
- Data loader
- Data migration
- Salesforce administration
- Reporting and analytics
- Compliance and ticket management
- CRM data management
- Workflow automation
- Sales process optimization
- Product development
- Process ownership and management
- Process optimization
- Strategic planning
Timeline
Senior Specialist Contract and Sales Operations
S&P GLOBAL
12.2019 - Current
Sr. Merchandising Support Coordinator
GAP Inc
01.2018 - 06.2019
Assistant Manager
India Mart
01.2016 - 01.2018
Punjab Technical University
Bachelor of Science from Electronics & Communication
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