Summary
Overview
Work History
Education
Skills
Timeline
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Varunesh Kr. Pandey

Asst. Manager
New Delhi

Summary

Dynamic professional with extensive experience at ITW Parts and Service, excelling in team leadership and operations management. Proven track record in strategic planning and staff development, driving revenue growth and enhancing customer satisfaction. Skilled in negotiation and delivering training, fostering a culture of excellence and continuous improvement.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Asst. Manager - Service

Apex Equipments (ITW Parts and Service)
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Coordinate with senior management to implement strategic plans for revenue growth
  • Resolve escalated customer complaints by offering practical solutions and maintaining professionalism.
  • Trained new employees in company policies and customer service techniques.

Service Co-Ordinator

ITW Parts and Service
12.2022 - 12.2023
  • Explored and created new ways to resolve problems with processes technology or team member to improve overall efficiency.
  • Supervised work of contracted employees deliver work on schedule.

Regional Team Leader North India

ITW Parts and Service
05.2021 - 12.2022
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentive and facilitating team-building activities.
  • Closely monitored team performance by conducting training session.
  • Delivered quality service with friendly and professional demeanor.

Sr. Service Engineer

ITW Parts and Service
05.2017 - 04.2021
  • Delivered training sessions on new technologies to junior engineers, elevating team competency level.
  • Conduct performance evolutions for service engineering staff, identifying areas for development and career progression.

Service Engineer

ITW Parts and Service
10.2014 - 04.2017
  • Identified mechanical faults, determined causes and ordered new parts to resolve issues.
  • Conducted regular maintenance and diagnostics on service equipment to prevent downtime and extend lifespan.

Trainee Engineer

ITW Parts and Service
04.2014 - 09.2014


  • Completed tasks efficiently and timely, as instructed by engineering managers.

Engineering Assistant

EFS Facilities Services
04.2013 - 12.2013
  • Followed safety rules and standards, reporting concerns to management.
  • UPS Maintenance
  • PAC Maintenance
  • Completed daily list of assignments, contributing to engineer team by handling basic tasks and learning new skills.

Education

Bachelor of Arts -

Kalinga University
Raipur, India
04.2001 -

High School Diploma -

NIOS
New Delhi, India
04.2001 -

Refrigeration And Airconditioning

Industrial Training Institute
New Delhi, India
04-2012

CBSE Board
New Delhi, India
04-2009

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Staff development

Customer service

Business development

Negotiation

Timeline

Asst. Manager - Service

Apex Equipments (ITW Parts and Service)
01.2024 - Current

Service Co-Ordinator

ITW Parts and Service
12.2022 - 12.2023

Regional Team Leader North India

ITW Parts and Service
05.2021 - 12.2022

Sr. Service Engineer

ITW Parts and Service
05.2017 - 04.2021

Service Engineer

ITW Parts and Service
10.2014 - 04.2017

Trainee Engineer

ITW Parts and Service
04.2014 - 09.2014

Engineering Assistant

EFS Facilities Services
04.2013 - 12.2013

Bachelor of Arts -

Kalinga University
04.2001 -

High School Diploma -

NIOS
04.2001 -

Refrigeration And Airconditioning

Industrial Training Institute

CBSE Board

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Varunesh Kr. PandeyAsst. Manager