Varun Gupta

Seasoned and customer-oriented professional possessing more than 17 years of rich experience in different verticals of the Automobile Industry. Handled After sales & Service parts operations of entire North India region including National Capital Region. Current role as Regional Manager managing dealers’ operations of 4 states with the team of 4 members. Business planning for next 5 year in overall Service revenue, vehicle reporting at general & body shop and Service parts growth. Development of new Service pats retail channel “Part Distributor” network. Identification of business partner, facility development & business enhancement. Deft in Retail sales, Value added products enhancement as a separate vertical, Dealer Business Development, Channel Management of automobile OEMs. Develop time specific After Sales strategy for Automotive OEM dealer network including Periodic Maintenance, Service parts retail, accessories, insurance & Value added products to have a profitable and sustainable business association of dealerships with OEMs. Hands-on experience in Managing Sales & After Sales Satisfaction & complaint management operations, value chain process, AMC, and Extending Warranty. Leverage expertise in planning and execution of Digital & BTL after sales campaigns to enhance market share across the region. Adroit in managing relationships throughout the organization and working collaboratively with teams across a broad spectrum of disciplines and lines of business. Profound capability to recognize and comprehend complex issues, requirements, and management information affecting the business environment. Excellent team leader, training, guiding, and motivating teams of professionals toward maximum productivity

• Toyota GX 360 project implementation across north dealerships.
• Toyota Pro Service: Dedicated Toyota workshops in rural areas for better reach
• Toyota DCAC: Centralised Dealer customer Assistance centre for each dealer group