VARUN KUMAR
Noida
Summary
Resourceful Senior Center Manager skilled in leading operations with high productivity and efficiency. Specialize in strategic planning, team leadership, and budget management. Excel at using communication, problem-solving, and adaptability to navigate complex challenges and drive organizational success.
Overview
21
21
years of professional experience
Work History
Sr Centre Manager
Country Delight
01.2022 - Current
- Managed 3 centers and a team of 200+ staff, with a focus on structured hiring, targeted training, and strong employee engagement to ensure high operational performance.
- Led and managed end-to-end delivery operations for over 9,000 customers daily, ensuring timely and accurate last-mile fulfillment across assigned regions.
- Oversaw day-to-day business operations, including dispatch, last-mile delivery, warehousing, and inventory control, to ensure seamless service delivery.
- Monitored employee performance, identified gaps, and implemented corrective actions to improve productivity and service standards.
- Resolved operational challenges proactively to reduce backlog, optimize workflows, and enhance team efficiency.
- Tracked key performance indicators (KPIs) and maintained detailed tracking sheets to analyze financial strengths and identify process improvements.
- Developed and implemented strategic solutions to improve route planning, reduce delivery failures, and optimize delivery schedules.
- Oversaw budgeting processes and monitored expenditures to align with organisational goals.
- Food Safety & Hygiene Team Training: Ensure all staff are properly and adequately trained in a timely manner before being charged with food-handling tasks. Implement and manage FSMS and HACCP procedures.
Restaurant Manager
Jubilant FoodWorks (JFL)
01.2014 - 12.2021
- Managed daily restaurant operations and staff performance.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw the recruitment, hiring, on boarding, training, scheduling, and evaluation of employees.
- Implemented cost control measures to maintain budget goals.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Trained and developed team members on service standards.
Assistant Manager
BARISTA COFFEE
06.2006 - 11.2013
- Assisted in managing daily operations of coffee shop environment.
- Supported staff training on customer service and product knowledge.
- Coordinated inventory management and supply ordering processes.
- Enhanced customer experience through effective communication and engagement strategies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Team Member
COFFEE WORLD
01.2005 - 06.2006
- Assisted in inventory management and restocking supplies as needed.
- Prepared and served a variety of coffee beverages to customers.
- Operated cash register, processed transactions, and handled payments accurately.
- Followed health and safety guidelines for food handling and preparation.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
MBA - Operations
Amity University
01.2013
B.Com - Commerce
Delhi University
01.2004
12th - English
National Open School
01.2004
10th - Hindi
Bihar
01.2002
Skills
- Team management
- Delivery operations
- Performance monitoring
- Customer relationship management
- Inventory control
- Employee engagement
- Operations management
- Food safety training
- Staff hiring
Languages
- English
- Hindi
- English
Timeline
Sr Centre Manager
Country Delight
01.2022 - Current
Restaurant Manager
Jubilant FoodWorks (JFL)
01.2014 - 12.2021
Assistant Manager
BARISTA COFFEE
06.2006 - 11.2013
Team Member
COFFEE WORLD
01.2005 - 06.2006
MBA - Operations
Amity University
B.Com - Commerce
Delhi University
12th - English
National Open School
10th - Hindi
Bihar