Varun Kumar
Summary
Accomplished Business Manager with 12+ years in revenue management and sales strategy. Led growth initiatives through innovative sales solutions and effective team leadership. Managed multi-crore budgets and P&L, executing cross-functional programs to optimize operational efficiency and achieve sales targets.
Overview
12
12
years of professional experience
Work History
General Manager
Cars24
New Delhi
12.2024 - Current
- Managed daily operations while ensuring compliance with company policies.
- Led multiple projects across retail and wholesale sectors.
- Tracked monthly sales to generate reports for business development planning.
- Identified system loopholes and developed SOPs to enhance revenue generation.
- From 200 cars sold in retail to 450 cars and 1600 cars procured to 3000 cars procured for delhi NCR
- Strategic structural fixes to optimization of the workforce for better discipline.
- Competition and incentive programs to ensure competitiveness on the floor.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
City Head (P&L)
Stanza Living
Gujarat
05.2024 - 12.2024
- Revitalized a struggling market by raising retention rate from 10% to 45% through strategic repricing and pricing models.
- Established B2B partnerships with colleges, universities, and government institutions, driving consistent occupancy across micro-markets.
- Campus Hiring & Team Development: Built and trained an ethical, high-performing team from scratch, driving operational excellence and strong work culture.
- Directed sales strategies to reduce churn and boost customer retention, maintaining high occupancy levels.
- Managed property upkeep to elevate NPS, creating positive customer experiences and enhancing city brand presence.
City Head (P&L)
Brick & Bolt
Delhi NCR
03.2023 - 04.2024
- Spearheaded the launch and growth of Brick & Bolt in the Delhi NCR market, achieving high client acquisition through targeted product-market fit initiatives.
- Secured high-value contracts by identifying and addressing customer needs, achieving a strong project closing rate.
- Streamlined sales processes through system development, enhancing team productivity and consistently surpassing regional sales goals.
Central Sales Manager
Stanza Living
Gurgaon
08.2022 - 03.2023
- Directed sales strategies for the region, achieving top-tier productivity and regional market penetration.
- Trained and managed high-performing sales teams, implementing strategies that resulted in consistent growth and customer satisfaction.
- Developed sales strategies to enhance customer engagement and retention.
- Managed team performance through regular training and feedback sessions.
- Analyzed market trends to identify new business opportunities.
Revenue Manager
Stanza Living
West Delhi
01.2022 - 08.2022
- Managed ₹25 crore revenue across B2B and B2C channels, establishing strategic partnerships with educational institutions to enhance market presence.
- Achieved pre-booking targets, increasing client retention by 30% despite challenging market conditions.
- Managed revenue forecasting processes for diverse living spaces.
- Analyzed pricing strategies to optimize occupancy rates across properties.
- Collaborated with marketing teams to align promotions with revenue goals.
Cluster Manager
Stanza Living
Vadodara
04.2020 - 01.2022
- Managed cluster P&L, achieved revenue and occupancy targets while leading team of 12.
- Established relationships with property owners, secured favorable contracts, and enhanced profitability by 20%.
- Oversaw daily operations across multiple residential properties to ensure quality service.
- Managed staff schedules and training programs to enhance team performance and efficiency.
- Coordinated maintenance requests and resolved tenant issues promptly and effectively.
Asset Business Manager
Oyo Rooms
Gurgaon
11.2019 - 03.2020
- Led property acquisitions and contract negotiations, growing Oyo's portfolio and implementing customer-centric strategies.
- Trained and supervised teams, creating a high-performing culture that increased client retention and occupancy rates.
- Managed asset acquisition and allocation processes for multiple properties.
- Developed strategic plans to optimize asset utilization and performance.
- Collaborated with cross-functional teams to streamline operational procedures.
Area Business Manager
Oyo Rooms
Pune
02.2019 - 10.2019
- Managed P&L for stakeholder cluster, ensuring financial health and alignment with business goals
- Maintained NPS for cluster through regular audits, enhancing guest satisfaction and loyalty
- Led a team of 12 hotel managers and quality personnel on the ground, driving operational excellence
- Managed over 40 properties and conducted post-transition audits.
Entrepreneur
Cloud Kitchen
Gurgaon
07.2017 - 12.2018
- Founded and managed cloud kitchen, collaborating with Swiggy, Zomato, and Foodpanda to establish consistent revenue stream.
- Streamlined operations from sourcing and inventory management to online marketing and logistics, ensuring 100% operational efficiency.
- Developed innovative menu concepts to enhance customer engagement and satisfaction.
- Managed supply chain logistics for timely ingredient procurement and inventory control.
- Streamlined kitchen operations to improve efficiency and reduce food waste.
Process Trainer
HCL Technologies
01.2014 - 03.2015
- Trained new hires to improve competency in handling client queries and adhere to quality standards.
- Developed training materials for process improvement initiatives.
- Delivered engaging training sessions to enhance employee skills.
- Facilitated workshops to promote best practices across teams.
Education
Bachelor of Science -
V.B.S.P.U
Skills
- Revenue Management
- Sales planning
- Data forecasting
- Financial Acumen
- Process improvement
- Inventory management
- Business Development
- Operational Leadership
- Team leadership
- Relationship Management
Languages
- English
- Hindi, Proficient (C2)
- English, Proficient (C2)
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
General Manager
Cars24
12.2024 - Current
City Head (P&L)
Stanza Living
05.2024 - 12.2024
City Head (P&L)
Brick & Bolt
03.2023 - 04.2024
Central Sales Manager
Stanza Living
08.2022 - 03.2023
Revenue Manager
Stanza Living
01.2022 - 08.2022
Cluster Manager
Stanza Living
04.2020 - 01.2022
Asset Business Manager
Oyo Rooms
11.2019 - 03.2020
Area Business Manager
Oyo Rooms
02.2019 - 10.2019
Entrepreneur
Cloud Kitchen
07.2017 - 12.2018
Process Trainer
HCL Technologies
01.2014 - 03.2015
Bachelor of Science -
V.B.S.P.U