Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Varunkumar Pillai

Doha

Summary

Work in an environment that challenges me to continue learning at the same time able to help & learn as much as i can from my peers. To create a workspace that is continual growth with opportunities for advancements

Overview

13
13
years of professional experience

Work History

MIS Reporter

Jaguar Trading
03.2022 - Current
  • Maintain report of daily sales (Postpaid / Prepaid / Fiber / MNP)
  • Preparing & Maintaining Reports (Salary / Revenue / Prepaid / Fiber / Daily Activation)
  • Tracking activation of HRN & Temporary routers and sending the same for disconnection.
  • Making credentials for the agents.
  • Making call to the customers for the verification.
  • Sending request for the FNP & MNP; following up with the concern team.
  • Sending rectification email to the fiber team.
  • Built strong relationships with sources to gain access to exclusive information.
  • Developed relationships with sources and contacts to gain additional insight.

Sr. CS Executive

Bombino Express Pvt Ltd
01.2016 - 12.2020
  • Providing shipping Quote to the customers.
  • Creating shipping label (FEDEX / DHL / UPS).
  • Preparing rate chart.
  • Solving billing issues of customers through email and calls.
  • Act as accounts payable for vendors.
  • Following up for outstanding invoices.
  • Prepared annual data to determine metrics for operational performance.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

CS Executive

Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015
  • Handling customers queries over the phone (English / Hindi)
  • Handling dealers & distributors
  • Maintaining daily & monthly report for dealers & clients

Education

Bachelor of Commerce - Commerce

Alagappa University
Tamilnadu
04.2017

HSC -

Board of School & Technical Education (C.B)
Chhattisgarh
03.2014

SSC -

Board of School & Technical Education (C. B)
Mumbai
05.2012

Skills

  • Communication skills
  • Customer Service
  • Leadership
  • Microsoft excel
  • Microsoft word
  • Power BI
  • Outlook
  • Problem Solving
  • Active Listening
  • Team Work
  • Computer Literacy
  • Data Analysis

Languages

English
Hindi
Malayalam

Timeline

MIS Reporter

Jaguar Trading
03.2022 - Current

Sr. CS Executive

Bombino Express Pvt Ltd
01.2016 - 12.2020

CS Executive

Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015

Bachelor of Commerce - Commerce

Alagappa University

HSC -

Board of School & Technical Education (C.B)

SSC -

Board of School & Technical Education (C. B)

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Varunkumar Pillai