Varunkumar Pillai
Doha
Summary
Work in an environment that challenges me to continue learning at the same time able to help & learn as much as i can from my peers. To create a workspace that is continual growth with opportunities for advancements
Overview
13
13
years of professional experience
Work History
MIS Reporter
Jaguar Trading
03.2022 - Current
- Maintain report of daily sales (Postpaid / Prepaid / Fiber / MNP)
- Preparing & Maintaining Reports (Salary / Revenue / Prepaid / Fiber / Daily Activation)
- Tracking activation of HRN & Temporary routers and sending the same for disconnection.
- Making credentials for the agents.
- Making call to the customers for the verification.
- Sending request for the FNP & MNP; following up with the concern team.
- Sending rectification email to the fiber team.
- Built strong relationships with sources to gain access to exclusive information.
- Developed relationships with sources and contacts to gain additional insight.
Sr. CS Executive
Bombino Express Pvt Ltd
01.2016 - 12.2020
- Providing shipping Quote to the customers.
- Creating shipping label (FEDEX / DHL / UPS).
- Preparing rate chart.
- Solving billing issues of customers through email and calls.
- Act as accounts payable for vendors.
- Following up for outstanding invoices.
- Prepared annual data to determine metrics for operational performance.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
CS Executive
Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015
- Handling customers queries over the phone (English / Hindi)
- Handling dealers & distributors
- Maintaining daily & monthly report for dealers & clients
Education
Bachelor of Commerce - Commerce
Alagappa University
Tamilnadu04.2017
HSC -
Board of School & Technical Education (C.B)
Chhattisgarh03.2014
SSC -
Board of School & Technical Education (C. B)
Mumbai05.2012
Skills
- Communication skills
- Customer Service
- Leadership
- Microsoft excel
- Microsoft word
- Power BI
- Outlook
- Problem Solving
- Active Listening
- Team Work
- Computer Literacy
- Data Analysis
Languages
English
Hindi
Malayalam
Timeline
MIS Reporter
Jaguar Trading
03.2022 - Current
Sr. CS Executive
Bombino Express Pvt Ltd
01.2016 - 12.2020
CS Executive
Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015
Bachelor of Commerce - Commerce
Alagappa University
HSC -
Board of School & Technical Education (C.B)
SSC -
Board of School & Technical Education (C. B)