Varunkumar Pillai
Doha
Summary
Work in an environment that challenges me to continue learning at the same time able to help & learn as much as i can from my peers. To create a workspace that is continual growth with opportunities for advancements
Overview
13
13
years of professional experience
Work History
MIS Reporter
Jaguar Trading
03.2022 - Current
- Maintain report of daily sales (Postpaid / Prepaid / Fiber / MNP)
- Preparing & Maintaining Reports (Salary / Revenue / Prepaid / Fiber / Daily Activation)
- Tracking activation of HRN & Temporary routers and sending the same for disconnection.
- Making credentials for the agents.
- Making call to the customers for the verification.
- Sending request for the FNP & MNP; following up with the concern team.
- Sending rectification email to the fiber team.
- Built strong relationships with sources to gain access to exclusive information.
- Developed relationships with sources and contacts to gain additional insight.
Sr. CS Executive
Bombino Express Pvt Ltd
01.2016 - 12.2020
- Providing shipping Quote to the customers.
- Creating shipping label (FEDEX / DHL / UPS).
- Preparing rate chart.
- Solving billing issues of customers through email and calls.
- Act as accounts payable for vendors.
- Following up for outstanding invoices.
- Prepared annual data to determine metrics for operational performance.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
CS Executive
Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015
- Handling customers queries over the phone (English / Hindi)
- Handling dealers & distributors
- Maintaining daily & monthly report for dealers & clients
Education
Bachelor of Commerce - Commerce
Alagappa University
Tamilnadu04.2017
HSC -
Board of School & Technical Education (C.B)
Chhattisgarh03.2014
SSC -
Board of School & Technical Education (C. B)
Mumbai05.2012
Skills
- Communication skills
- Customer Service
- Leadership
- Microsoft excel
- Microsoft word
- Power BI
- Outlook
- Problem Solving
- Active Listening
- Team Work
- Computer Literacy
- Data Analysis
Languages
English
Hindi
Malayalam
Timeline
MIS Reporter
Jaguar Trading
03.2022 - Current
Sr. CS Executive
Bombino Express Pvt Ltd
01.2016 - 12.2020
CS Executive
Vodafone Qatar for Serco Pvt Ltd.
05.2012 - 11.2015
Bachelor of Commerce - Commerce
Alagappa University
HSC -
Board of School & Technical Education (C.B)
SSC -
Board of School & Technical Education (C. B)
Similar Profiles
Melia BarkerMelia Barker
Front Desk Receptionist at Jaguar Land RoverFront Desk Receptionist at Jaguar Land Rover
Millie BagnallMillie Bagnall
Production operative at Jaguar LandroverProduction operative at Jaguar Landrover
Aaron EllisonAaron Ellison
Vehicle Technician / Diagnostic Technician at Barbagallo Jaguar Land RoverVehicle Technician / Diagnostic Technician at Barbagallo Jaguar Land Rover
Asif KhanAsif Khan
Duty Officer - Service Quality & Standards at Hamad Medical CorporationDuty Officer - Service Quality & Standards at Hamad Medical Corporation
Anam AfzalAnam Afzal
Quality Assurance Specialist & Trainer at Qatar RailQuality Assurance Specialist & Trainer at Qatar Rail