Varun Patwardhan
Pune
Summary
Remedy ITSM Analyst with solid background in technical analysis and proven ability to support critical business decisions. Known for accurate data interpretation and impactful problem-solving. Demonstrated expertise in systems evaluation and technical troubleshooting.
Overview
14
14
years of professional experience
Work History
Lead Technical Analyst
BMC
10.2012 - Current
- Team Lead in Customer Success Organization for CMDB Product Line
- Build CMDB integrations via REST and ETL (Pentaho Spoon)
- Problem Management and Release Review
- Co-ordinate with R&D, Sales, Management team while working on client escalations
- Train new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Intern
BMC
08.2011 - 09.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
B.E. - Computer Engineering
Pune University
Pune, India06-2011
Skills
- Remedy ITSM/CMDB
- ITIL v3
- JAVA
- Infra VM
Timeline
Lead Technical Analyst
BMC
10.2012 - Current
Intern
BMC
08.2011 - 09.2012
B.E. - Computer Engineering
Pune University
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