Summary
Overview
Work History
Education
Timeline
Generic

Varun Raj R

Subject Matter Expert
Bengaluru

Summary

To be a part of an esteemed organization which will utilize my skills and provide a conducive
Environment to enhance my knowledge further to deliver objectively towards the organizational
Goal and seeking a challenging position which offers a chance to learn while at work in the field's of computer science

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Subject Matter Expert

Cultfit
bengaluru
04.2022 - Current
  • Handle a team of CS consultants with regards to real time performance monitoring
  • To collaborate with the team and internal stakeholder to solve any customer issues
  • Handle critical consultant queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Update our internal teams with information about technical/operational issues and useful discussions which impact customers
  • Follow up with consultants to ensure their tickets are resolved in a timely manner
  • Continuously monitor the people on the floor in terms of process adherence and ensure real time feedback and solutioning
  • Upskill the consultants with regards to process knowledge and ensure their resolution efficiency is improved
  • To work as a subject matter expert for a specific product and identify and improve gaps in customer experience

Customer Support Executive

Cultfit
Bengaluru
09.2021 - 03.2022
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.

Customer Support Executive

one point one solutions ( Cultfit process)
bengaluru
10.2020 - 08.2021
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.


Relationship Manager

No-broker technologies
bengaluru
07.2019 - 03.2020
  • Worked as an relationship manager for the Paid customers of NoBroker.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Identify and assess customers- needs.
  • Negotiation, Market researches based on real estate rates.

Business Development Executive

Idaksh technologies
Mangalore
06.2018 - 07.2018
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Kept detailed records of daily activities through online customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified business development challenges and customer concerns for proactive resolution.

Education

High School Diploma -

Diploma in Computer Science And Engineering
Shimoga
05.2015 - 07.2018

Timeline

Subject Matter Expert

Cultfit
04.2022 - Current

Customer Support Executive

Cultfit
09.2021 - 03.2022

Customer Support Executive

one point one solutions ( Cultfit process)
10.2020 - 08.2021

Relationship Manager

No-broker technologies
07.2019 - 03.2020

Business Development Executive

Idaksh technologies
06.2018 - 07.2018

High School Diploma -

Diploma in Computer Science And Engineering
05.2015 - 07.2018

Similar Profiles

CREATE PROFILE
Varun Raj RSubject Matter Expert