Vasant Kumar

• Managing group ticketing inquiries for corporate clients and trade fairs.
• Managed travel arrangements for corporate clients and stakeholders.
• Handled domestic and international travel ticketing, including issuance, re-issuance, and refunds on GDS.
• Maintained ticketing systems for efficient group booking operations.
• Collaborated with vendors to negotiate contracts and ensure seamless service delivery.
• Coordinating with branches for group booking and trade fare booking, leisure holidays.
• Developed new ticketing procedures and implemented revisions as necessary.
• Verified accuracy of all trip-related documents prior to ticket issuance.
• Generated invoices for corporate clients and ensured timely payment follow-up.
• Coordinated with other departments to ensure smooth flow of operations.
• Collaborated with management on developing strategic plans for achieving business goals.
• Ensured compliance with safety regulations and company policies.
• Provided support to travelers during emergencies or changes in plans.
• Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
• Negotiated contracts with vendors to obtain the best rates for flights, hotels and car rentals.
• Developed and implemented travel policies for employees to ensure cost-effective use of company resources.

Company Profile: - Interglobe Technologies is leading BPO & IT service provider committed to delivering innovation and business excellence across the entire spectrum of the travel Transportation, And hospitality domain IGT provides travel consulting services to the travel industry worldwide IGT started their own airline INDIGO in august 2006, doing operation in domestic sector in India

Roles and responsibilities:-

Ø Giving new updates on floor about Fares, offers and penalties

Ø Re-issuing tickets towards date change penalties upgrades

Ø Handling reservation issues queries processing refund revalidation

Ø Issuance, Re-issuance and cancellation of International/Domestic tickets

Ø Conducting Refresher training for new agent’s

Ø Live call barging of agents and sharing feed back with agents

Ø Handling escalation calls for unresolved queries at first end

Ø Fallow up with passenger & travel agents pertaining to their complaints

Ø Dial-A-Ticket [DAT] issuing air tickets over the phone

Ø Dial-A-Package [DAP] issuing holiday packages and hotel booking on phone

Ø Arranging staff tickets for staff on leave /staff on duty

Ø Taking request of Tele-Check-in & De-check-in from travel agents

Ø Preparing daily weekly and monthly Reports

Ø Conducting briefing about agents productivity reports on daily basis