Summary
Overview
Work History
Education
Skills
Certification
Corecompetenciesskills
Personal Information
Timeline
Generic
Vasanth Kumar D

Vasanth Kumar D

Senior Infra & Cloud Engineer
Bangalore

Summary

PROFESSIONAL SUMMARY

  • Spoken and Written English Proficiency for handling Incidents and excellent leadership skill for Handling Incidents and User Service Requests and end-to-end Coordinate activities for P1/P2/P3/P4/P5 Incidents Worked in Windows 95/98/XP/7/Vista, 10,11 and active directory
  • Experience in Avaya, Cisco phones, Printers, Scanner
  • Resolution of the various severity tickets and ensuring 100% SLA adherence for all tickets
  • Worked with ITSM ticketing tool and Incident management
  • Monitoring daily tickets and assigning those to the concerned team
  • Working on the escalated ticket with different teams for the resolution

Overview

21
21
years of professional experience
2
2
Certifications

Work History

Senior Cloud Infrastructure Engineer

LTI MINDTREE
04.2025 - Current
  • Lead Incident Management 1000+Users achieving a 90% customer satisfaction rate and 85% First Call Resolution
  • Reduced average Ticket resolution time by 25% streamlining Ticket categarization and automating routine tasks.
  • Create and maintain 50+ knowledge base articles for troubleshooting Complex issues (eg:Azure AD,Citrix)
  • Mentor 3 new Service Desk Analysts on Ticketing procedures and ITIL frameworks
  • Experience in Device Management,App Deployment,Software Management,Patch Management and Reporting using Microsoft Intune
  • In-depth work stream experience in deployment,patching,incident resolution & analysis,problem definition,analysis and resolution of deployment failures
  • Execution of enterprise support processes including Incident Management/Problem Management/Change Management/Service Request
  • Mandatory Technical skills on End Point Management

Service Desk Consultant

M/s Zones Pvt Ltd
02.2022 - 09.2024
  • Experience in Device Management,App Deployment,Software Management,Patch Management and Reporting using Microsoft Intune
  • In-depth work stream experience in deployment,patching,incident resolution & analysis,problem definition,analysis and resolution of deployment failures
  • Execution of enterprise support processes including Incident Management/Problem Management/Change Management/Service Request
  • Experience in engineering,building,and supporting a large heterogeneous multi data center computing environment
  • Good understanding and knowledge on latest Windows Operating Systems(Server and Client OS)
  • Mandatory Technical skills on End Point Management
  • Experience in handling Service Requests and Incidents for JP MORGAN end users
  • Hold the ability to listen and resolve if any fault or issue highlighted and Cross share knowledge with others
  • Supporting for Blackberry Mobile Suite, Movius Mobile Application
  • Supporting for AT&T VPN
  • Supporting for Password resets for Workspace, SSO logins
  • Experience in Avaya, Cisco phones, Jabra Headset, Ribbon, Zenesys
  • Working with Service Now, handling Incidents through that
  • Experience with Jira ticketing system

Service Executive

M/s.Manpower Pvt ltd
06.2019 - 02.2022
  • Worked with ITSM ticketing tool and Incident management
  • Working on the escalated ticket with different teams for the resolution
  • Worked in SCCM and VLAN
  • Having experience in BES, BIS (Black berry)
  • Worked in Windows 95/98/XP/7/Vista, 10 and active directory
  • Experience in Avaya, Cisco phones, Printers, Scanner

Service Executive

M/s. Denave India limited
10.2013 - 05.2018
  • Resolution of the various severity tickets and ensuring 100% SLA adherence for all tickets
  • Managing Team member queries and achieving the monthly target set
  • Worked with ITSM ticketing tool and Incident management
  • Monitoring daily tickets and assigning those to the concerned team
  • Worked in Windows 95/98/XP/7/Vista 10 active directory, DNS, DHCP

Technical Support Engineer

M/s. PCS Technology private limited
11.2010 - 01.2013
  • Worked as a Technical support engineer in IBM project for the client 'Tata Motors Ltd'
  • Worked in the IBM BMC REMEDY INCIDENT MANAGEMENT, Service Now
  • Experience in resolve network connectivity issue by coordinating with Tata tele services team
  • Troubleshooting user problems using Remote software comprising IBM Ayudame, Target Installer, Net Meeting and Remote Desktop Connection
  • Worked on LENOVO/HP/IBM/DELL desktop and laptops
  • Worked on IBM Lotus notebook, Microsoft Outlook

Technical support engineer

M/s. UDG private limited
09.2007 - 11.2010
  • Responsible for installation, maintenance and troubleshooting of hardware infrastructure
  • Service and Troubleshoot printers (laser, inkjet, dot matrix and fax machine)
  • Help establish guidelines and standards for Change Procedures

Technical support engineer

M/s. Circutek
05.2005 - 09.2007

Responsible for installation,maintenance and troubleshooting of customer hardware and local area networks for various clients. Enhanced client satisfaction through effective management of hardware and networking issues.

Education

B.E - Computer Science Engineering

Bharathidasan University
01.2003

HSC - 12th Grade

Tamilnadu State Board
01.1998

SSLC - 10th Grade

Tamilnadu State Board
01.1996

Skills

M365

Intune

MDM

Autopilot

Encryption

Azure AD

Certification

Diploma in Computer Hardware and Networking (DCHN)

Corecompetenciesskills

  • IT Service Management
  • Service Level Management

Personal Information

Timeline

Senior Cloud Infrastructure Engineer

LTI MINDTREE
04.2025 - Current

Service Desk Consultant

M/s Zones Pvt Ltd
02.2022 - 09.2024

Service Executive

M/s.Manpower Pvt ltd
06.2019 - 02.2022

Service Executive

M/s. Denave India limited
10.2013 - 05.2018

Technical Support Engineer

M/s. PCS Technology private limited
11.2010 - 01.2013

Technical support engineer

M/s. UDG private limited
09.2007 - 11.2010

Technical support engineer

M/s. Circutek
05.2005 - 09.2007

HSC - 12th Grade

Tamilnadu State Board

SSLC - 10th Grade

Tamilnadu State Board

B.E - Computer Science Engineering

Bharathidasan University
Vasanth Kumar DSenior Infra & Cloud Engineer