VASANTHA KUMAR
Bengaluru
Summary
Aiming for senior-level roles in Project Management Office (PMO), Identity & Access Management (IAM), and Life & Annuity Insurance (Claims) with a reputable organization that fosters mutual growth and excellence, preferably in Bengaluru.
Accomplished and results-driven PMO, IAM, and Life & Annuity Insurance Professional with 18+ years of multi-faceted experience in Project Governance, Identity & Access Management (IAM), Claims Management, and Business Operations. Adept at leading enterprise-wide initiatives, streamlining operations, and optimizing performance metrics to enhance efficiency and compliance. Skilled in stakeholder & vendor management, financial reporting, risk assessment, and team leadership, with a track record of driving strategic business transformations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager – Project Management Office (PMO)
Tata Consultancy Services (TCS)
Bengaluru
02.2020 - Current
- Spearhead PMO governance, project portfolio management, and process optimization to align with business objectives
- Collaborate with the Head of Strategy and Assurance to deliver a best-in-class PMO experience, ensuring high-quality project execution
- Drive execution of enterprise-wide transformational initiatives, optimizing operations and enabling business growth
- Conduct weekly/monthly GM% and AOP analysis, tracking headcount, billable resources, and managing RGS IDs
- Analyze no-show trends and seat utilization, defining MPC, NMPC, and FMS costs for each WON number
- Optimize billing, invoice submission, and financial reporting, ensuring accuracy and compliance with SOW for Job, T&M, and Turnkey WON numbers
- Directing work allocation of over 700 employees, documenting payment reports, GPS report, credit note, debit note, maintaining gross margin and FTE’s forecasting
- Collaborate with senior stakeholders, presenting data-driven insights to enhance project outcomes
- Developed and maintained dashboards for project health tracking and reporting
- Skilled in stakeholder management, risk assessment, budgeting, and resource allocation, with a proven track record of driving efficiency and standardization in project execution
- Developing and maintaining financial forecasts for project budgets
- Building predictive models for resource allocation and capacity planning
Identity & Access Management Lead
Tata Consultancy Services (TCS)
Bengaluru
11.2017 - Current
- Analyzing trends and variances to enhance decision-making, calculate revenue realization, and develop revenue projection models for optimized financial planning
- Developing effective domain models and repositories to streamline Identity and Access Management (IAM) complexities across various stakeholders and user communities
- Leading the IAM program by defining and implementing global IAM strategies, services, and scalable solutions
- Providing recommendations for modifying security profiles, reconciling access for business applications, and analysing SoD (Segregation of Duties) violation reports
- Safeguarding data assets by restricting unauthorized access to critical applications and systems while managing authentication and authorization processes
- Lead risk management and compliance efforts, conducting internal audits and resolving access management issues
- Driving IAM program execution by defining strategies, policies, and projects, aligning new business objectives with existing roadmaps, identifying customer needs, and fostering cross-functional collaboration
- Detail-oriented and security-focused Access Management experience in identity and access governance, user provisioning, role-based access control (RBAC), and security compliance
- Proven track record in acting as an Account Manager in Service Now-user creation/ deletion/account lock/ unlock, and dealing with user access issues including JML (Joiners/ Mover/ Leaver)
- Skilled in Active Directory, IAM tools (SailPoint & Service Now) to ensure secure, efficient, and compliant access controls
Team Lead – Life & Annuity (Claims)
Tata Consultancy Services (TCS)
Bengaluru
01.2010 - 11.2017
- Managed end-to-end life and annuity claims processing, ensuring compliance with industry regulations
- Review and assess annuity and pension claim to ensure accuracy and eligibility
- Verify policyholder information, beneficiary details, and supporting documents
- Process claims in compliance with regulatory guidelines (NAIC, FINRA, ERISA, DOL)
- Ensure timely and accurate claim settlements, avoiding delays and disputes
- Investigate discrepancies or missing information in claims submissions
- Monitor and analyze claims trends, settlement ratios, and processing times to improve efficiency
- Develop and maintain dashboards for claims tracking, revenue projections, and cost analysis
- Identify process inefficiencies and recommend automation or workflow improvements
- Work on continuous process improvement initiatives to enhance customer satisfaction
- Supervise and mentor a team of claims processors and analysts
- Conduct training sessions on regulatory compliance, claims adjudication, and fraud prevention
- Set performance targets and ensure the team meets SLA (Service Level Agreement) benchmarks
- Coordinate with IT teams to enhance claims processing platforms for better efficiency
Senior Process Executive – UK Property & Casualty Insurance
Infosys BPO Ltd.
Bengaluru
11.2006 - 12.2009
- Acquired knowledge of the various products including Commercial and Inland Marine (Contract Works), Property (Monoline), Casualty (Excess and Combined), and Commercial Insurance (Master package, Package Schemes)
- Scheduling coinsurance, terrorism premium from the UK, midterm adjustments, and drafting an endorsement for each adjustment
- Produced a renewal letter for the Underwriter for the renewed policies, attached the letter to EZER, and recorded the things that arrived in the CID application
- Created a survey request for loss control for the insured site to the loss control team (onshore)
Education
B.Com. -
RPA College
Bengaluru01.2005
Skills
- Project Management Office (PMO)
- Identity & Access Management (IAM)
- Life & Annuity Insurance Claims
- Stakeholder & Vendor Engagement
- Billing, Invoicing & Cost Analysis
- Cost & Gross Margin Analysis
- Reporting & Documentation
- Performance Monitoring & KPI Reporting
- Risk Mitigation & Compliance
- Strategic Leadership & Team Management
- Data Security & Access Governance
- Contract Management
- Resource allocation
- Budgeting and finance
Certification
- Certification in Anti Money Laundering, 2020
- Certification from Agile way of working foundation, 2019
- MS Excel Advanced Certification, 2019
- Six sigma Yellow Belt, 2009
- Certification in Insurance Operations
- Certification in Data and Security Information & Knowledge Management
- Certification in Proficiency T100
- Certification in Assertive Communication – Generic
- Leadership Essentials - Managing Secure
- Business communication: Foundation
- Wings: Core Articulation Articulate Right Curriculum
Training
- Contextual Master
- Best Practices for Working in SBWS Mode
- BPO-Corporate Etiquettes
- RiO
- Insurance Basics (Innova)
- Overview: Insurance Policy Servicing
- Consumer Banking - Mortgages - Default Servicing
- Elementary Course in Reinsurance
Disclaimer
I hereby declare that the above statements made by me are true to the best of my knowledge.
Personal Information
- Date of Birth: 01/25/83
- Marital Status: Married
Rewards Recognitions
- Service and Commitment Award
- BPS Star Performer
- Top Gun Award
- SPOT Award for Quality & Customer Delight
- Individual Extra Miler Award
Timeline
Assistant Manager – Project Management Office (PMO)
Tata Consultancy Services (TCS)
02.2020 - Current
Identity & Access Management Lead
Tata Consultancy Services (TCS)
11.2017 - Current
Team Lead – Life & Annuity (Claims)
Tata Consultancy Services (TCS)
01.2010 - 11.2017
Senior Process Executive – UK Property & Casualty Insurance
Infosys BPO Ltd.
11.2006 - 12.2009
B.Com. -
RPA College
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