Vasanthi Nellaturu

• Provided remote support to field engineers, resolving network issues efficiently.
• Troubleshot customer issues related to DNS, DHCP, TCP, and SMB protocols.
• Developed SOPs outlining pre and post-troubleshooting procedures and technical solutions.
• Cleared alarms and maintained a network free from errors.
• Created domain name records and reserved IP addresses in DHCP and IPAM.
• Conducted follow-ups with vendors to ensure timely issue resolution.
• Resolved network connectivity issues for clients via ticket systems, email, and conference calls.

AT&T Wi-Fi Project:

• Utilized SFDC, EMMA, and ServiceNow to manage projects efficiently.
• Coordinated ticket handling and followed up on root cause analysis with teams.
• Executed troubleshooting techniques using ping and traceroute in Packet Tracer.
• Managed escalations and performed root cause analysis for trouble tickets.
• Ensured timely follow-ups with technical teams for RCA submissions.

NOC Project:

• Supported RAN integrations, verification, and troubleshooting across multiple networks.
• Provided L1 and L2 technical support while monitoring network performance.
• Accessed links remotely to determine solutions for network issues.
• Utilized Putty tool for router troubleshooting and diagnostics.
• Assigned field engineers, sharing necessary information and techniques remotely.
• Tested, monitored, and troubleshot complex networks using established procedures and tools.
• Created trouble tickets and managed troubleshooting during major outages, analyzing issues and providing updates.
• Ensured compliance with average handling time targets for trouble tickets.

IBS designing:

• Demonstrated in-depth knowledge of IBS design strategies tailored to diverse requirements.
• Executed comprehensive pre-surveys for various building types, including commercial facilities and airports.
• Planned small cells within buildings while ensuring adherence to KPIs.
• Achieved KPIs for LTE networks through effective management and optimization strategies.
• Developed and published design reports for both pre- and post-project phases to clients for deployment.