Summary
Overview
Work History
Education
Skills
Timeline
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Vasanthi Velu

Senior Customer Service Associate
Chennai

Summary

Dynamic Process Associate with a proven track record at Accenture, excelling in process improvement and efficiency optimization. Skilled in report analysis and quality assurance, I foster collaboration and drive team accountability, enhancing customer satisfaction and operational performance. Recognized for independent problem-solving and cultivating a culture of continuous improvement.

Overview

2026
2026
years of professional experience

Work History

Process Associate

Accenture
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Cultivated culture of continuous improvement, encouraging team members to contribute ideas for enhancing processes.

Senior Process Associate

Firstsource Solutions
08.2021 - Current
  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
  • Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
  • Performed reconciliations to drive accuracy and validity of financial information.
  • Reduced production downtime with regular equipment maintenance and timely issue resolution.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor Of Computer Applications - Computer Applications Development

Government Higher Secondary School
Pallikaranai
09.2018

Skills

Process analysis

Timeline

Senior Process Associate

Firstsource Solutions
08.2021 - Current

Process Associate

Accenture

Bachelor Of Computer Applications - Computer Applications Development

Government Higher Secondary School

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Vasanthi VeluSenior Customer Service Associate