VASHISHT NARAYAN SHARMA
GURGAON
Summary
Dynamic Assistant Manager with a proven track record at EXL SERVICE PVT.LTD., excelling in accounts receivable management and team leadership. Achieved an 18% increase in customer satisfaction through proactive engagement and effective dispute resolution.
Overview
9
9
years of professional experience
Work History
Assistant Manager
EXL SERVICE PVT.LTD.
Noida
06.2023 - Current
- Led and coached accounts receivable team to enhance performance and efficiency.
- Managed executive calendars and schedules on Calendly to optimize meeting times.
- Maintained outstanding receivables below 3% through diligent follow-up and prompt dispute resolution.
- Ensured accurate month-end, bi-annual, and annual reporting with a 97% accuracy rate.
- Researched discrepancies, implemented system corrections, and documented processes for client communication.
- Increased customer satisfaction scores by 18% through proactive payment follow-ups and tailored plans.
- Supported process improvement initiatives to elevate overall customer satisfaction levels.
- Prioritized workload and allocated resources effectively to meet departmental objectives.
- Client management – Handle escalations and queries by demonstrating a high level of ownership and accountability to achieve first-time resolution at all times.
- Assist in closing, billing audits, weekly dashboard meetings, and corporate deadlines.
- Developed and maintained SOPs and process maps for all activities, securing approval from on-shore process head.
- Generated Treasury wire data from Power BI for daily and weekly posting by team.
- Collaborated with Treasury to reconcile intercompany transactions, ensuring accuracy and compliance..
Process Developer
GENPACT INDIA PVT.LTD.
Noida
04.2021 - 02.2023
- Ensure the timely application and entry of AR cash across all entities.
- Posting of AR cash, ensuring it is hitting correct financials.
- Account Receivables (AR) reconciliation for all the billed, unbilled, and cancellations.
- Monitor cash, lockbox, wires, and credit card application for accuracy and timely input.
- Worked on SAP ERP, Amazon Workspaces.
Assistant Manager
HDFC BANK LTD.
Allahabad
12.2018 - 03.2021
- Handled retail forex transactions for branch operations.
- Entered customer interaction details in CRM to track requests and document issues.
- Increased customer satisfaction scores by 23% by utilizing CRMnext to streamline the issue resolution process.
- Managed team dynamics to ensure efficient workflow and compliance with audit requirements.
- Updated KYC forms and client profiles in accordance with policy standards.
Account Assistant
SHIV SHAKTI ROAD LINES
Allahabad
03.2016 - 12.2018
- Key account management, managing client delivery, and engagement.
- Month-end responsibilities include ensuring that all invoices are cleared by month-end.
Education
MBA - Finance and IT
Swami Vivekanand Subharti University
2024
Skills
- Accounts receivable management
- Cash application and billing
- CRM software proficiency
- Reconciliation expertise
- Team escalation handling
- General ledger accounting
- Internal audit skills
- Salesforce CRM
- Account analysis
- Financial reporting
- Portfolio management strategies
- Stakeholder engagement
- Oracle database knowledge
- SAP ERP systems
- Power BI analytics
- Microsoft Office Suite proficiency
- Leadership capabilities
- Operational support functions
- AML compliance expertise
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.
Timeline
Assistant Manager
EXL SERVICE PVT.LTD.
06.2023 - Current
Process Developer
GENPACT INDIA PVT.LTD.
04.2021 - 02.2023
Assistant Manager
HDFC BANK LTD.
12.2018 - 03.2021
Account Assistant
SHIV SHAKTI ROAD LINES
03.2016 - 12.2018
MBA - Finance and IT
Swami Vivekanand Subharti University
Similar Profiles
Pakala AnuradhaPakala Anuradha
Senior Associate (Accounts Payable) at EXL Services Pvt.LtdSenior Associate (Accounts Payable) at EXL Services Pvt.Ltd
SIDDHARTH SHANKARSIDDHARTH SHANKAR
Subject Matter Expert-Back Office Executive at EXL Service Ltd.Subject Matter Expert-Back Office Executive at EXL Service Ltd.
Hectonny Jan SantosHectonny Jan Santos
Operations Manager - Utilization Management at EXL Service PhilippinesOperations Manager - Utilization Management at EXL Service Philippines
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service
Shaily AdityaShaily Aditya
AVP Sales at CallHippoAVP Sales at CallHippo