Vashisth Prasad
Amritsar
Summary
Versatile and results-driven Assistant Manager with 8+ years of experience in the Food & Beverage industry, excelling in team leadership, operational efficiency, and delivering exceptional customer experiences. Skilled in mentoring high-performing teams, optimizing store operations, inventory management, and implementing process improvements to drive revenue growth. Committed to maintaining brand standards, fostering a positive work culture, and creating memorable customer experiences that enhance customer loyalty.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Tata Starbucks
Amritsar, India (Remote)
04.2023 - Current
- Lead, mentor, and motivate store team to ensure high performance and employee engagement.
- Oversee daily store operations, ensuring smooth workflow, compliance with SOPs, and operational efficiency.
- Drive sales and revenue growth through effective team management and execution of marketing/promotional activities.
- Maintain inventory, stock levels, and cost control, minimizing wastage and optimizing resources.
- Ensure exceptional customer experience, handling complaints, feedback, and enhancing service quality.
- Implement process improvements to increase productivity and operational excellence.
- Uphold brand standards and compliance with health, safety, and hygiene regulations.
- Assist in training and development of staff, onboarding new hires, and performance evaluations.
- Monitor daily financial performance, manage budgets, and report key metrics to store management.
- Collaborate with cross-functional teams for store events, launches, and corporate initiatives.
Associate Manager
Dominos
02.2015 - 03.2023
- Inspect grooming and attire of staff and rectify any deficiencies.
- Communicate with guests, other employees, and/or departments to ensure guest needs are met.
- Ensure staff is working together as a team.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Complete scheduled inventories of supplies, food. Lead the restaurant independently with team of 25-30 employees.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and always keeping bank secure.
- Ensuring company policies, store operating standards and procedures are communicated effectively.
Trainee
Hyatt Regency Hotel
01.2014 - 01.2015
- Ensuring the highest standards of food and beverage service.
- Having an in-depth knowledge of all menus.
- Dealing with and resolving customer complaints.
- Handling a team of Housekeeping to get the work done efficiently.
- Responsible for staff understanding of brand standards, philosophy and specific position processes.
- Assisted housekeeping manager by logging and validating inventory of hotel supplies.
- Coordinated appointments and conference rooms for special hotel events and clients.
- Learned about food cost, food waste and overall kitchen hygiene.
- Helped with valet and bar backing when needed.
Education
B.SC -
Institute of Hotel Management
01-2015
Skills
- Strategic team guidance
- Store Operations
- User experience enhancement
- Inventory control
- Process Improvement
- Revenue Growth
- Staff Training
- Brand Compliance
- Problem Solving
- Cost Control
Timeline
Shift Supervisor
Tata Starbucks
04.2023 - Current
Associate Manager
Dominos
02.2015 - 03.2023
Trainee
Hyatt Regency Hotel
01.2014 - 01.2015
B.SC -
Institute of Hotel Management