Vasim Kadari
Pune
Summary
ITIL-certified Service Management professional with over 10 years in Problem Management, Major Incident Management, and Quality Management. Expertise in Root Cause Analysis, cross-functional stakeholder engagement, and governance of service management processes. Delivers actionable insights through KPI reporting, Power BI dashboards, and process optimization.
Overview
16
16
years of professional experience
Work History
Specialist - Problem Management
FISERV
09.2024 - Current
- Problem Management Expertise: Managed recurring issues and drove permanent resolutions to improve service stability.
- Root Cause Analysis: Conducted RCA investigations and implemented preventive actions to avoid recurrence.
- Incident Trend Analysis: Analyzed incident trends to identify recurring issues and improvement opportunities.
- Coordinated resolution of problems to minimize business disruption and downtime.
- Process Improvement: Identified process gaps and implemented improvements to enhance operational efficiency.
- Change Management Coordination: Collaborated with Change Management teams to implement permanent fixes and service improvements.
- Stakeholder Management: Worked closely with technical teams, vendors, and business stakeholders to drive problem resolution.
- Developed reports and Power BI dashboards to monitor problem trends and service performance.: Developed KPI reports and designed Power BI dashboards to monitor problem trends and service performance.
- ITIL Governance: Ensured adherence to ITIL best practices and Problem Management process standards.
Sr. Manager of Quality Systems and Risk Management
MACHINTEL
01.2024 - 04.2024
- Managed quality assurance and governance for Incident and Problem Management processes, ensuring ITIL best practices compliance. Led RCA audits and compliance reviews while driving continuous improvement programs to enhance service performance.
- ITIL Quality Management
- Problem Management
- RCA Audit & Validation
- Major Incident Management
- Process Compliance
- Post-Implementation Reviews
- Ticket Hygiene
- KPI Management
- SLA Monitoring
Manager - Quality Systems
MACHINTEL
11.2020 - 12.2023
Assistant Manager - Quality Systems
MACHINTEL
04.2019 - 10.2020
Senior Associate
MACHINTEL
02.2017 - 03.2019
Analyst
MACHINTEL
09.2015 - 01.2017
- Monitored service level agreements, ensuring adherence to compliance standards.
- Coordinated resolver groups to facilitate effective incident management.
- Logged and prioritized incidents to streamline resolution processes.
- Major Incident Support
- Escalation Management
- Bridge Call Coordination
Executive- Marketing & Sales
Galaxy Transmissions Private Limited
09.2014 - 08.2015
Marketing Executive
Alkem Laboratories
12.2010 - 03.2012
Education
MBA -
Punyashlok Ahilyadevi Holkar Solapur University
Solapur04-2014
PGDCA -
Shivaji University
Kolhapur03-2009
B.Sc. - Zoology
Shivaji University
Kolhapur04-2008
Skills
- Problem Management
- Root Cause Analysis
- Major Incident Management
- Quality Management
- Change Management
- ITIL v4 Certified
- SLA Adherence
- Post-Incident Review
- Documentation & Reports
- Ticket Hygiene
- Tools & technologies: Jira, ServiceNow, Power BI, Trello, Zoho
- Cross-Functional Collaboration
Timeline
Specialist - Problem Management
FISERV
09.2024 - Current
Sr. Manager of Quality Systems and Risk Management
MACHINTEL
01.2024 - 04.2024
Manager - Quality Systems
MACHINTEL
11.2020 - 12.2023
Assistant Manager - Quality Systems
MACHINTEL
04.2019 - 10.2020
Senior Associate
MACHINTEL
02.2017 - 03.2019
Analyst
MACHINTEL
09.2015 - 01.2017
Executive- Marketing & Sales
Galaxy Transmissions Private Limited
09.2014 - 08.2015
Marketing Executive
Alkem Laboratories
12.2010 - 03.2012
MBA -
Punyashlok Ahilyadevi Holkar Solapur University
PGDCA -
Shivaji University
B.Sc. - Zoology
Shivaji University