Summary
Overview
Work History
Education
Skills
Hobbies and intersts
Timeline
Generic

Vasu Bonam

Hyderabad

Summary

Accomplished Senior Customer Engineer with a proven track record at LTIMindtree Ltd. and as Customer Support Advisor, excelling in customer management and problem-solving. Expert in customer management skills, with 2.8+ years of expereince, I significantly enhanced customer satisfaction through effective communication and swift issue resolution.

Overview

3
3
years of professional experience

Work History

Senior Customer Engineer

LTIMindtree Ltd.
04.2022 - Current
  • Company Overview: LTIMINTREE
  • Client : Microsoft (Customer support system)
  • Assessed customer needs and recommended appropriate solutions based on those needs.
  • Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.

Customer Support Advisor (escalation Engineer)

.
  • Responded promptly to customer communications, ensuring high attention to detail
  • Resolved complex issues and escalated recurring ones to relevant departments
  • Developed customer relationships and contributed to customer experience improvements
  • Supported global customers 24/7, overcoming language barriers
  • Managed high volumes of inquiries and ensured timely responses
  • Trained new hires and collaborated on customer feedback improvements
  • Provided exceptional service in a high-volume, multi-channel contact center
  • Utilized Microsoft Word, Excel, and the Internet proficiently
  • Maintained customer service orientation, resolving Reached out to customers, gathered information, and provided resources for timely resolutions
  • Supported customers in different shifts globally
  • Managed and resolved escalated issues, ensuring satisfaction

  • problems effectively

Education

Master of Computer applications -

11.2021

Skills

  • Excellent communication (written and oral)
  • Strong interpersonal and customer management skills
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in CRM software
  • High adaptability
  • Problem-solving abilities

Hobbies and intersts

cooking

Volleyball

Passionate about new roles to explore

Timeline

Senior Customer Engineer

LTIMindtree Ltd.
04.2022 - Current

Customer Support Advisor (escalation Engineer)

.

Master of Computer applications -

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Vasu Bonam