Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Timeline
Hi, I’m

Vasu Rana

Service Operation Associate
Gurgaon
Vasu Rana

Summary

An Assertive Associate offer more than 2 year of Experience in Marketing Specialist, Service Operation Associate and Customer Success. Accomplished at leveraging past lessons to inform future decision-making through utilize Operational analysis, Processes Improvement, Quality checking Managerial & Analytical skills.

Overview

6
years of professional experience
7
years of post-secondary education
2
Languages

Work History

Gartner
Gurgaon

Service Operation Associate
11.2021 - Current

Job overview

  • Enabling Roadmap Transition for Strategic Planning and making it available on Global Platform.
  • Managed client-facing Engagement plan and Library content by updating latest research
  • Contributed to EXP, EITL and EBS value plans migration of 5000+ premium clients on tool
  • Develop understanding of MCP and CIs which was critical to delivering with 100% efficiency
  • Raising and assigning request and Refreshing Team’s Dashboard
  • Automating the Process of Raising and Assigning the Request through EXCEL & Power- BI
  • Delivering Initial Service SKO Deck to CSM as per their requirement.
  • Designing Best practice document thorough understanding of Process.

Gartner
Gurgaon

Gartner Marketing Specialist
05.2021 - 11.2021

Job overview

  • Identify 12000 No of Leads to be processed from 6 Product line for reacquisition Program
  • Processed 3000+ Leads & Extracting the Potential Customer for GBS team
  • Updating Tracker Department wise, leads Above director and Below director level
  • Able to deliver 6 product line with in 3 Months & uploaded on Eloqua

Fortis Healthcare Operational
Gurgaon

Operation Analyst
05.2019 - 07.2019

Job overview

  • Segregated Medicine based on Department item, Disposable Items and expensive item
  • Tracking medicine which is to be charged as Departmental Expense or patient Expense
  • Analyzing all Departmental consumption Medicine preventing revenue leakage and pilferage
  • Developing Hospital Medicine tracking system for accurately quantifying consumer Bill
  • Healthcare Information system of each Fortis Unit improve 12% of its Revenue annually.

Bajaj Capital
Delhi

Sales & Marketing Coordinator
06.2017 - 07.2017

Job overview

  • Gained knowledge of mutual funds with corporate interaction and learn to work in Team
  • Worked in Marketing and sales Depar0tment as financial consultant for selling mutual fund (systematic investment plan)
  • More than 15 portfolios were sold with Team of 7 member and exceeded in give task
  • Offered Pre-Placement Offer (PPO) by Bajaj capital for performance during internship

Education

University of Petroleum And Energy
Dehradun

MBA from Business Administration
08.2018 - 06.2020

University Overview

8.18 CGPA

Amity University
Gurgaon

B.com (Hon’s) from Bachelor of Commerce
08.2015 - 05.2018

University Overview

7.99 CGPA

Delhi Public School
Panipat

XII
02.2014 - 05.2015

St. Francis School
Shamli

X
03.2012 - 04.2013

Skills

    Problem Solving

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Accomplishments

  • Introduction to Data Analytic for Business from University of Colorado in May 2020
  • Google Analytics for Beginners from Google Analytics Academy in April 2020
  • Statistics for Data Science and Business Analytics from Udemy in September 2019
  • Tableau A-Z: Hands of Tableau for Data Science course from Udemy in August 2019
  • R-Programming: Data Science with Real Exercises course from Udemy in March 2019

Additional Information

  • Attended Military Camp Training for 7-day program via Amity University, Gurugram. 2017

Software

Power BI

SQL

Google Analytics

Microsoft Excel

Timeline

Service Operation Associate

Gartner
11.2021 - Current

Gartner Marketing Specialist

Gartner
05.2021 - 11.2021

Operation Analyst

Fortis Healthcare Operational
05.2019 - 07.2019

University of Petroleum And Energy

MBA from Business Administration
08.2018 - 06.2020

Sales & Marketing Coordinator

Bajaj Capital
06.2017 - 07.2017

Amity University

B.com (Hon’s) from Bachelor of Commerce
08.2015 - 05.2018

Delhi Public School

XII
02.2014 - 05.2015

St. Francis School

X
03.2012 - 04.2013
Vasu RanaService Operation Associate