VASU SHARMA
Associate Consultant
Vrindavan
Summary
Dedicated and results-driven Application support with 3.5+ years of experience in maintaining, monitoring, and implementing innovative solutions within the Service Now platform. Strong problem-solving skills and a track record of delivering quality solutions to improve operational efficiency. Driven by a passion for uncovering insights from raw and overlooked data, with a proven track record of consistently delivering exceptional performance and driving impactful results.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
7
7
Certifications
Work History
MCD GAS NEWPOS at Capgemini Technologies
Associate Consultant
11.2021 - Current
- Having hands on experience in Service Cafe Application, JIRA, problem management and Incident management
- Provided effective resolution to McDonald's at global level and conducted initial analysis for development team to implement future fixes.
- Mentored junior analysts, fostering professional development while enhancing overall team performance
- Recognized for exceptional service with "Customer Delight" award in 2021 and "Xtra Mile" award in 2023, reflecting prompt and precise task execution
SUBWAY at Capgemini Technologies
Analyst/ Software Engineer
06.2021 - 11.2021
- Supplying the developers with sufficient assistance for fault analysis
- Executing the test cases and creating reports on their daily execution
- As a Manual tester, daily responsibilities included executing test cased and logging defects.
Education
Masters Of Computer Applications -
Chandigarh University
01.2021 - 01.2023
Bachelor Of Computer Applications -
GLA University
01.2017 - 01.2020
Intermediate (PCM) -
Kanha Makhan Public School
Skills
Service Now/ Service Cafe
Jira Tool
Agile
Log Analysis
ITIL V4
ITSM
Azure
JAVA
HTML & CSS
Manual Testing
Power BI Basics
SQL
Excel
Certification
Agile Software Development by Coursera
Timeline
MCD GAS NEWPOS at Capgemini Technologies
Associate Consultant
11.2021 - Current
SUBWAY at Capgemini Technologies
Analyst/ Software Engineer
06.2021 - 11.2021
Masters Of Computer Applications -
Chandigarh University
01.2021 - 01.2023
Bachelor Of Computer Applications -
GLA University
01.2017 - 01.2020
Agile Software Development by Coursera
Microsoft Certified: Azure Fundamentals
AZ-104 Microsoft Azure Administration
AZ-204 Microsoft Azure Administration
ITILV4
McDonalds Certification: Achieved Delivery Excellence Award
McDonalds Certification: Achieved Star Performance Award
Intermediate (PCM) -
Kanha Makhan Public School
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