Vasudev Haridoss
Manager
Chennai
Summary
Operations Specialist with 13 years of experience in hospitality and aviation. Skilled in optimizing operations, enhancing customer service, and managing airline logistics. Proven ability to boost efficiency, cut costs, and improve guest/passenger satisfaction through data-driven solutions. Strong in staff management, resource allocation, and cross-team coordination. Thrives in fast-paced environments while ensuring compliance and seamless customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
TVS Motor Company Limited
07.2024 - Current
- Manage the corporate relations budget, including forecasting, tracking expenses, and reporting on return on investment for partnership activities.
- Coordinating with internal departments to prepare and deliver presentations and proposals to potential and existing corporate partners.
- Negotiate and finalize partnership agreements and contracts, ensuring they meet the organization's requirements.
Duty Officer
Air India Express
06.2015 - 06.2024
- Expertise in daily flight operational handling for various guests, meeting their travel needs and adhering to the schedule, providing early check-in assistance, and rescheduling when required.
- Ensured to achieve On Time Flight Operations
- Established and maintained relationships with key stakeholders in the corporate guests.
- Coordinating and assisting various guests to meet travel needs and requirements.
- Set up a new station and officiated the pre-opening.
- Provided training to new staff members on safety protocols and procedures by coaching them to developed and motivated the team to achieve revenue goals.
Head Butler
ITC Grand Chola
06.2012 - 05.2015
- Managed daily operations such as room service, laundry services and concierge services.
- Having a good, versed knowledge by handling various HNI (High Net Worth Individuals) and government dignitaries, understanding protocols, security, and ensuring their comfortable stay while leading a Head Butler role with 7-star hotel standards.
- Supervised a staff of butlers, housekeepers and other hospitality personnel and ensured that all guest requests were served promptly and efficiently.
- Maintained Inventory and follow up by ordering for supplies needed by the department.
- Provided guidance to junior staff members regarding their duties and responsibilities abiding to the standards and ensure Manpower – Staffing for to ensure adequate coverages for all shifts.
Education
MBA -
Madras University
12.2019
Bachelor of Science - Hotel & Catering Management
Asan Memorial College of Arts & Science
04.2012
Skills
- Customer Relationship Management
- CRM Software
- Training and Coaching staff
- Administrative Support
- Excellent Time Management Skills
- MS Office
- Customer Relations and Retention
Certification
- Certified with Google as Googilise.
- CAT - Certified trainer for Air India Express
- Category - 09 Certified for Dangerous Good Shipments.
Accomplishments
Honored to Lead Deputy Operations for CRM Operations – Officiating Nodal Office
Timeline
Assistant Manager
TVS Motor Company Limited
07.2024 - Current
Duty Officer
Air India Express
06.2015 - 06.2024
Head Butler
ITC Grand Chola
06.2012 - 05.2015
Bachelor of Science - Hotel & Catering Management
Asan Memorial College of Arts & Science
MBA -
Madras University
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