Learning New Tools
Vasudeva Rao Timanana
Implementation Specialist
Hyderabad
Summary
Experienced Implementation Support with 2.5 years leading crucial project implementation team processes. Tech-savvy leader over deployment planning, customization and rollout. Critical oversight to assist training and address complex business requirements. Forward-thinking with adaptable approach to handling and resolving challenging situations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Implementation Support Specialist
CDK GLOBAL
Hyderabad
11.2022 - Current
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Documented specialized data and requirements to address business demands.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Skills used for working MIG DATA, SALESFORCE, EXCEL, SHAREPOINT LIST.
- Providing assistance for Troubleshooting, Networking requirements for the MAC such as Finding IP Address, Changing MAC address on a network interface controller and other specific features related to MAC OS.
Technical Support Executive
Byjus
Hyderabad
09.2021 - 10.2022
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Developed and implemented training initiatives for new hires.
- Managed customer contact center with support representatives.
- Providing assistance for technical troubleshooting and navigation for the CRM portal in BYJU'S APP in Windows and MAC Operating Systems.
Technical Support Executive
RISESHARP TECHNOLOGIES
Hyderabad
09.2020 - 09.2021
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Provided assistance for the networking solutions and the trouble shooting incident managements for the Risesharp portal.
Education
Mechanical Engineering
GMR Institute of Technology
Rajam 07.2016 - 05.2019
State Board of Technical Education And Training -
Govt. Polytechnic
Machilipatnam 07.2012 - 04.2015
State Board of Secondary Education -
Abhyudaya Convent And High School
Bobbili, Vizianagaram 06.2011 - 04.2012
Skills
Technical documents comprehension
Desktop support
Customer service expert
Technical issues analysis
MS Office
Multitasking Abilities
Interests
Developing skills
Cooking
Timeline
Implementation Support Specialist
CDK GLOBAL
11.2022 - Current
Technical Support Executive
Byjus
09.2021 - 10.2022
Technical Support Executive
RISESHARP TECHNOLOGIES
09.2020 - 09.2021
Mechanical Engineering
GMR Institute of Technology
07.2016 - 05.2019
State Board of Technical Education And Training -
Govt. Polytechnic
07.2012 - 04.2015
State Board of Secondary Education -
Abhyudaya Convent And High School
06.2011 - 04.2012