Saadduddin E
Customer Success/ Implementation Specialist
Chennai,Tamil Nadu
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
3+ years of Demonstrable achievement of results in a collaborative, fast-paced environment Work internally, across departments, to deliver compelling solutions for our clients
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Customer Success Executive/Implementation Specialist
Arcadia Consulting Services Pvt Ltd
Chennai, Tamilnadu
11.2018 - Current
- Point of contact between client and internal teams
- Account Set Up.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Cultivated relationships with sales team to support and supply corrective actions.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Senior Process Executive
Cognizant Technology Solutions
Chennai, Tamil Nadu
02.2017 - 06.2018
- Anthem Credentialing.
- HDO Credentialing.
- License Verification.
- CMS Verification.
- Physician BG Verification.
- Updating details for Anthem Insurance.
Senior Consultant
SUTHERLAND GLOBAL SERVICES, Intel Security for McAfee
Chennai, Tamil Nadu
10.2015 - 11.2016
- Troubleshooting software.
- Customer service.
- Remote Assistance.
- Desktop Support.
Customer Service Representative
SITEL India
Chennai, Tamil Nadu
06.2014 - 08.2015
- Technical Support for Dell Tablets.
- Android and Windows support.
- Assisted with technical support duties.
- Handled emails, inbound calls, and outbound calls.
- Assisted customers with questions related to Dell Tablets.
Education
Bachelor of Commerce - Corporate Secretaryship
The New College
Royapettah - Chennai 05.2011 - 04.2014
Skills
Customer communication
Timeline
Customer Success Executive/Implementation Specialist
Arcadia Consulting Services Pvt Ltd
11.2018 - Current
Senior Process Executive
Cognizant Technology Solutions
02.2017 - 06.2018
Senior Consultant
SUTHERLAND GLOBAL SERVICES, Intel Security for McAfee
10.2015 - 11.2016
Customer Service Representative
SITEL India
06.2014 - 08.2015
Bachelor of Commerce - Corporate Secretaryship
The New College
05.2011 - 04.2014
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