Microsoft Office
Hi, I’m
Rohit Nair
Customer Success, Pre-Sales & Post-Sales, Application Specialist
Kalyan
Summary
Driven Customer Success professional with a passion for empowering exceptional client outcomes. Engaging with End Users in understanding their challenge with current workflows and suggesting them a optimal workflow to maximize satisfaction and to achieve optimal results.
Overview
4
years of professional experience
3
Certifications
4
Languages
Work History
ARK Infosolutions Pvt. Ltd.Mumbai
Application Specialist, Customer Success
05.2021 - Current
Job overview
- Collaborated with sales, product teams & channel ecosystem to address customer success objectives.
- Created customer support strategies to increase customer retention.
- Assisted over 200 + customers with onboarding and product setup to foster successful adoption and usage.
- Conducted periodic user training sessions (Webinars, Orientations, Demonstrations) to support customer understanding and product feature utilization.
- Created and maintained comprehensive software key points documentation for internal and external use (especially for sales representatives to pitch product efficiently).
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Prijyoti Projects And ConsultancyThane
3D - Visualizer - Internship
05.2019 - 07.2020
Job overview
- Performed site visits along with survey team.
- Increased efficiency by assisting 3D-VIZ team for better concept designs.
- Established 3D-Workflow for design iterations
- Developed strong communication and organizational skills through working on group projects
Education
ITM Institute of Design And Media, Maharashtra, India
Bachelor of Arts from Interior Design
07.2017 - 2020.07
Skills
Managing customer relations
Software
SketchUp V-Ray
CorelDraw
Enscape
Nitro Pro (pdf editor)
Accomplishments
- Achieved GEM of the quarter (Q3 - 2022) reward for Key Account Engagement.
- Indigenous creation of content which was highlighted in OEM India social Media handles.
- Created learning content for inter department (D2H) and oriented the trainers.
- Successfully executed the Tech Session during Business Partners Meet adding value to whole channel ecosystem with OEM.
Certification
SketchUp Channel Technical Sales Course
Timeline
Autodesk Pre-Sales Certifications
01-2023
GEM of the Quarter Reward
10-2022
Application Specialist, Customer Success
ARK Infosolutions Pvt. Ltd.
05.2021 - Current
3D - Visualizer - Internship
Prijyoti Projects And Consultancy
05.2019 - 07.2020
ITM Institute of Design And Media
Bachelor of Arts from Interior Design
07.2017 - 2020.07
SketchUp Channel Technical Sales Course
2023-01
Similar Profiles
Shishir GargShishir Garg
AVP at ARK Infosolutions Pvt. Ltd.AVP at ARK Infosolutions Pvt. Ltd.
VISHNU VARDHAN TATIKONDAVISHNU VARDHAN TATIKONDA
Sr Data Engineer at Samartha InfoSolutions Pvt Ltd-Deputed to OpentextSr Data Engineer at Samartha InfoSolutions Pvt Ltd-Deputed to Opentext
Sridhar JenaSridhar Jena
Desktop Support Engineer at iAlitus Infosolutions Pvt. LimitedDesktop Support Engineer at iAlitus Infosolutions Pvt. Limited