Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Accomplishments
Timeline
Generic
Ved Prakash

Ved Prakash

Noida

Summary

Dynamic IT Asset Management professional with extensive experience at HCL TECH, excelling in hardware lifecycle management and asset inventory reconciliation. Proven track record in enhancing CMDB accuracy and driving process improvements. Strong collaborator with a commitment to quality assurance and user support, ensuring seamless operations and optimal asset utilization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Specialist

HCL TECH
Noida
10.2022 - Current
  • Handling the service requests (SCTASK) for new hires and replacements on ServiceNow.
  • Follow the IMAC (Install, Move, Add, Change) process for corporate hardware assets.
  • Shipping tracking devices through Ingram Micro.
  • Working on GAP while preparing the CMDB accuracy report on a monthly basis.
  • Configuring the mobile device with AirWatch Intune.
  • Managing the IT hardware asset management life cycle for all the corporate hardware assets.
  • Preparing the monthly refresh and termination retrieval report. Coordinate with HR on a weekly basis for offboarded users.
  • Ensuring that all physical IT assets distributed by the IT asset management analysts must have all data fields in the asset inventory before the asset is distributed.
  • Coordinating with HR on shipping equipment, boxing up assets, and responding when requested by FTE or manager via email or ServiceNow.
  • Coordinated with internal teams to complete daily assignments and meet deadlines.

Account Service Operations Analyst

NTT Data Information Services Pvt Ltd
Noida
07.2018 - 10.2022
  • Key Learning
  • Adhering to IT Asset Management policies, procedures, and strategies that support entire IT asset lifecycle
  • Respond to requests from end-users, managers, and team members for specific IT
  • Hardware asset management data information
  • Define scope of asset management processes, items that are to be controlled, and information that is to be recorded in CMDB
  • Ensure that Asset data remains accurate in light of changes to infrastructure and ensure that all updates are made in controlled manner in CMDB
  • Conduct periodic inventory checks and reconciliation to find differences between
  • CMDB and discovery tools.
  • Upgrading and reconcile database when assigned devices are swapped, retrieved and retired
  • HAM process lifecycle management
  • Hands on experience in HAM operations (AMDB/CMDB update, planning, refresh, baseline, reconciliation, stock maintenance and forecasting) for EUC devices like Laptop, Desktop, printers, mobile devices etc
  • Carried out day-day-day duties accurately and efficiently

Technical Analysis Sr.Associate

True Blue India LLP
Noida
12.2016 - 03.2018
  • Handling Incidents, Tasks and Requests on configuration remedy related to end User
  • Co-ordinate with external vendors to Troubleshoot hardware issues of Dell Laptop/Desktops
  • Manage Assets (Desktop/Printer/Laptop) inventory
  • Disposal work & Employees Migration for Site Exit
  • Manage CMDB/AMS Tool for asset Allocation/De-allocation
  • CMDB reporting monthly audit
  • Maintain All Assets Invoices & bills & Assets Movements
  • Hobbies
  • Singing, Exploring new places, Listen Podcast etc.

Education

HARDWARE ASSET MANAGEMENT SPECIALIST CERTIFICATION - ASSET MANAGEMENT

ITAM Institute
US
06-2024

Bachelor of Commerce - B.COM (HONS)

University of Delhi
Delhi North Campus
11-2017

Std. XII Regular -

Anshu Public Inter College
Uttar, Pradesh

Std. X - Regular -

KCS School
Uttar, Pradesh

IT DIPLOMA Regular (1 Year) -

LAL BAHADUR SHASTRI TRAINING INSTITUTE
Noida

Skills

  • Asset inventory reconciliation
  • Hardware life cycle management
  • User support
  • Inventory management
  • Team collaboration
  • Quality assurance
  • Process improvement
  • Configuration management
  • CMDB reporting
  • Asset lifecycle management
  • Inventory reconciliation

Certification

  • Hardware asset management on service now.

Languages

Hindi, English

Personal Information

Address-H NO 236 Chhaprauli Bangar noida sec 168 UP 201305

Accomplishments

  • Achieve Client appreciation certification during COVID 19 Hero.
  • Achieve Star Performer certification from ISG support group.

Timeline

Sr. Specialist

HCL TECH
10.2022 - Current

Account Service Operations Analyst

NTT Data Information Services Pvt Ltd
07.2018 - 10.2022

Technical Analysis Sr.Associate

True Blue India LLP
12.2016 - 03.2018

HARDWARE ASSET MANAGEMENT SPECIALIST CERTIFICATION - ASSET MANAGEMENT

ITAM Institute

Bachelor of Commerce - B.COM (HONS)

University of Delhi

Std. XII Regular -

Anshu Public Inter College

Std. X - Regular -

KCS School

IT DIPLOMA Regular (1 Year) -

LAL BAHADUR SHASTRI TRAINING INSTITUTE

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Ved Prakash