Vedangi Naigaonkar
Thane
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Major Incident Manager
Capgemini Technology Services Private Limited
Mumbai
04.2022 - Current
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Developed communication plans for informing stakeholders about major incident status updates.
- Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
- Collaborated with stakeholders in resolving issues effectively.
- Met with users, vendors and technicians to determine computing requirements.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Remained calm and poised during high-priority incidents.
- Ensured compliance with internal policies related to incident management processes.
- Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.
- Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently.
- Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
- Responded to critical incidents without delay.
- Developed and managed standardized response processes for maximum efficiency.
- Produced documents, spreadsheets, reports and tracking structures.
Education
Bachelor of Engineering - Information Technology
AP Shah Institute of Technology
Thane,Maharashtra07-2021
Junior College
Pace Junior Science College
Powai,Mumbai,Maharashtra06-2016
Smt. K.C. Gandhi English School
Kalyan,Thane,Maharashtra06-2014
Skills
- ITIL Framework
- Incident Management
- Linux Kernel Development
- Bash Scripting
- Linux Networking
- Linux System Administration
- Problem-solving aptitude
- SQL reporting
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Elementary (A2)
A2
Certification
- Google IT Support Specialization, Coursera. Verify at: https://www.coursera.org/account/accomplishments/specialization/certificate/WV6ERXBG6P8G
- Linux Essentials by Cisco Certified Networking Academy
- Introduction to Flutter Development Using Dart by The App Brewery
- Introduction to Networks by Cisco Certified Networking Academy
Timeline
Major Incident Manager
Capgemini Technology Services Private Limited
04.2022 - Current
Bachelor of Engineering - Information Technology
AP Shah Institute of Technology
Junior College
Pace Junior Science College
Smt. K.C. Gandhi English School
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