Vedant Poddar
Risk Management Coordinator at Amazon
Hyderabad
Summary
With over 1.5 years of experience in customer Relations,Salesforce and Content risk management, I try my best to bring positive customer experiences and satisfaction. My expertise lies in developing and implementing customer related strategies so that i can enhance retention and loyalty.
Overview
2
2
years of professional experience
6
6
Certifications
Work History
Risk Management Coordinator - CRM
Amazon
02.2024 - Current
- Giving Decisions on the Books Using SOP's and blurbs from Salesforce so that there won't be any plagiarism or copyright issues for the genuine Publishers and minimizing the Risk.
- Assisting the Support and Legal team with the findings on the internet and what decisions to give for the same.
- Replying back to the Publisher's Emails to assist them with the right information and right process to be followed for the same.
- Raising Gemba ideas to improve the overall process
KDP Senior Support Analyst
Amazon
8 2023 - Current
- All the previous responsibilities Along with the Addition of Handling Escalated contacts
- Checking the Publishers Payments and close and merge of other accounts
- Checking the problems in the orders and assuring the refunds/Replacements if they are needed.
KDP Support Analyst
Amazon
02.2023 - 08.2023
- Handling all the books on Amazon published through Kindle Direct Publishing via emails,Phones and Chats and internal applications.
- Checking the problems and Blockers in the books before they go live on Amazon
- Using Salesforce as the primary medium to connect with the publishers via different Modes of Communication and providing them solutions
- Verifying and conveying the Order status of the publishers for the copies they order through Kindle Direct Publishing
Sales and Marketing Intern
Universal Tribes
05.2022 - 07.2022
- NGO with a mission to empower and uplift tribal communities in India, Who collaborate with skilled artists and experienced farmers
- Understanding in-house Product specifications, Pitching the same to 15-20 customers daily and creating Worksheets for their responses
- Social Media Marketing to not only promote the growth of product and organization but also to enlighten the customers about Tribal culture and handicrafts.
Education
Post Graduation In International Business -
Brihan Maharashtra college of commerce
08.2021 - 2022.05
BBA(Computer application) - undefined
Brihan Maharashtra college of commerce
06.2017 - 2021.05
Skills
Salesforce
Digital Marketing
Excel
SQL
Business Communication
Salesforce
Projects
Thesis Project on "The impact of COVID-19 On The Gym Industry", which includes conducting primary and secondary research Collaborated in building website-"BooksXchange" using platforms such as Github, Html, PHP, where the key responsibility was to create different user journey and flows
Certification
Google - Fundamental of Digital Marketing
Languages
English
Hindi
Marathi
Timeline
Risk Management Coordinator - CRM
Amazon
02.2024 - Current
KDP Support Analyst
Amazon
02.2023 - 08.2023
Sales and Marketing Intern
Universal Tribes
05.2022 - 07.2022
Post Graduation In International Business -
Brihan Maharashtra college of commerce
08.2021 - 2022.05
BBA(Computer application) - undefined
Brihan Maharashtra college of commerce
06.2017 - 2021.05
KDP Senior Support Analyst
Amazon
8 2023 - Current
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