VEDAVARSHITHA THAKUR

• Provide resolution for notices regarding employers query on (941, 944 forms) for Federal
• Preparation and review of Federal, State, and Local Income Tax returns
• Worked on preparing the process SOPs
• Acted as an SME of the process and assisted the team members on critical business requirements
• Scheduling calls with U.S Tax authorities (IRS, SSA) with an intention to provide quick resolutions and better client experience
• Assisted the employees on W2 queries for IRS filing
• Focusing on quality along with better productivity
• Assisted the employees on 1099, 1099-B, 1099-M forms
• Identified modifications to processes and procedures that would promote better efficiency

• Preparation, reconciliation and submission of pan european indirect tax compliance (VAT, Intrastat, ESPL, Quarterly and Annual Returns)
• Assisting in monitoring of client information, including client work status and client contact details
• Worked on preparing the process SOPs
• Acted as an SME of the process and assisted the team members on critical business requirements
• Responsible for preparing indirect tax returns following well defined and standardized process and perform pre-agreed quality checks.
• Playing a key role in providing European indirect tax services to our International clients
• Data extraction periodically to start the compliance workflow, from the variety of ERP systems.
• Assist our clients with VAT and Intrastat audits and information requests.
• Working within the Indian offshore location of ADPs Global tax centre (Europe).
• Coordinating with the clients on notification received from tax authorities for various countries.

US Loan & Mortgage processing, Assistance on Approved Loan queries & Coordination with Local Tax collectors for review and approvals of loan

Key Deliverables:

• Consistently Ranked amongst top # 10 Loan Processors
• Worked on the “Mortgage Domain” for client – Caliber, dealt with Tax information and provided tax services.
• Performed critical research and liability determination for taxes.
• Making outbound calls to U.S Tax Authorities to procure the tax amounts and disbursing/issuing payment for the taxes. (Procurement)
• Reviewed conventional/FHA/VA loans to verify that application data was accurate and met established Federal and State guidelines.
• Restructured dined loans to alternative loan programs to increase client capture rate. Compile appropriate documentation and communicate with customer during the process.
• Establish and maintain a direct relationship with the business areas on lending propositions in order to provide structured, consistent, and tailored advice.
• Assist management to clear conditions and expedite loan closings. Assists in the development of policy, procedure, process flows and integration of new clients.
• Work with Loan Processors and Loan officers on collecting information and documentation necessary to finalize incomplete loan packages. Work with primary vendors to obtain consistent 24 hours or less turn around times.
• Requested FHA case numbers, refinance authorizations case Queries etc. to process.
• Communicated with external companies to obtain title, hazard polices Flood insurance and appraisals.
• Online tracking of loan status and providing timely reports to leadership for weekly reviews.
• Submitted loan applications to underwriting for approvals to customers.
• Reviewed and authorized loan exceptions to be able to submit approved loans to closing department.
• Actively participated in marketing and administrative activities for the purpose of meeting branch sales goals and objectives.
• Cross Trained staff to ensure that proper training of loan process and ensure services level agreements were met.
• Identified areas of improvement initiatives for organization wide processes to improve customer satisfaction levels and business productivity.
• Targeted and delivered a 90% success rate in resolving customer queries at the first point of contact.
• Conduct outbound mortgage sales calls, counsel customers on available loan products and exercise independent judgement by qualifying financial circumstances.
• Utilize systems to maintain product knowledge, register loans effectively & manage pipeline.
• Utilize excellent follow-ups skills to ensure targeted conversion rates are met. Partner with operations team ensure seamless transfer of files.