Veena Priya CY
Bangalore
Summary
Proactive and detail-focused Accounts Receivable Specialist with 8 years of experience in streamlining invoicing, payment processing, and collections. Looking to contribute financial department by implementing process improvements, reducing overdue accounts, and enhancing cash flow management
Overview
12
12
years of professional experience
Work History
Specialist
DELL EMC
04.2020 - 11.2024
- Was responsible for configuring, pricing, and quoting renewals in Salesforce
- Building proactive and reactive quotes.
- Worked closely with the Renewal Sales team, the Renewal Operations team, the Renewal Analyst, and the Data Management team to build or fix a renewal quote.
- Provided accurate and timely renewal quotes to our customers and partners.
- Manage Salesforce cases and prioritize escalated requests for quoting.
- Worked on tools like SFDC, RQF, DSA, and Oracle.
Transaction Processing Associate
ACCENTURE
04.2018 - 03.2020
- Contacting the business customers when the payment is overdue.
- Evaluating the financial status of clients to determine the suitable repayment plans.
- Work on unallocated cash to reduce the outstanding balance on the account.
- Working on disputes from the frontline relating to invoices and account statements.
- Utilizing various tracing methods to locate customers who cannot be contacted.
- Negotiating credit extensions when necessary.
Senior Customer Support Associate
ACCENTURE
11.2015 - 07.2017
- Work on unallocated cash to reduce the outstanding balance on the account
- Chasing the customers for the remittance details in order to allocate the amount to the correct invoices.
- Raising the queries on behalf of the customers in the CRM tool.
- Working on disputes from the frontline relating to invoices and account statements.
- Processing nil batch, sales ledger, and write-off forms.
Senior Financial Associate
Hewlett Packard – HP
Bangalore
06.2012 - 05.2015
- Daily processing of cash receipts and postings to customer accounts, including charging payments made by credit card, other adjustments to customer accounts for credits/debits, and account write-offs.
- Ensure inter-company transfers are posted, handed off properly, and non-customer payments posted properly.
- Encodes checks and balances checks received to cash receipts and encoding machine total.
- Maintenance of records for auditing purposes (filing remittances, bank statements, approved write offs.
- Identify daily unapplied amounts, post to customer accounts, call on back-up and provide A.R.
- Perform bank fee charge-offs and Direct Debit process
Education
B.Com -
St. Anne’s College
01.2012
P.U.C -
St. Anne’s College
01.2009
S.S.L.C -
Seventh day Adventist
01.2007
Accomplishments
- Was awarded the Best Performance award for handling all the activities
- Was given Kaizen award at HP
- Was awarded as star performer award for handling critical activities
- Was Given I-excel award for consistent performance
Languages
English, Kannada, Hindi, Tamil & Telugu
References
Will be provided upon Request.
Hobbies and Interests
Music & Baking
Disclaimer
I Solemnly declare that all the above information is true to the best of my knowledge and faith. If any opportunity is given to serve in your esteemed organization. I will assure you that I will do all my duties with the best satisfaction and sincerity.
Personal Information
- Date of Birth: 03/20/92
- Nationality: Indian
- Marital Status: Single
Timeline
Specialist
DELL EMC
04.2020 - 11.2024
Transaction Processing Associate
ACCENTURE
04.2018 - 03.2020
Senior Customer Support Associate
ACCENTURE
11.2015 - 07.2017
Senior Financial Associate
Hewlett Packard – HP
06.2012 - 05.2015
B.Com -
St. Anne’s College
P.U.C -
St. Anne’s College
S.S.L.C -
Seventh day Adventist
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