VEER SINGH
Team Coach
New Delhi
Summary
Experienced with team building, conflict resolution, and strategic planning. Utilizes these skills to create cohesive and high-performing teams. Knowledge of leadership principles and effective communication strategies to drive team success.
Hardworking Team Coach with exceptional abilities in process improvement, customer service and management. Incredible people skills meet financial objectives. Talented at preparing annual budgets, tracking expenses and monitoring day-to-day operations.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Team Coach
Policybazaar Insurance Web Aggregator Private
09.2019 - Current
- Handling a team of over 70 in the CRT Insurance team.
- Liaise with the insurer, legal, and compliance teams, and facilitate input for case handling wherever required.
- Conducted regular reviews of operations, and identified areas for improvement.
- Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Participated in cross-functional team-building activities.
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
- Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
- Assessed individual strengths and weaknesses within the team, providing targeted coaching to enhance performance levels.
- Boosted customer satisfaction ratings through consistent delivery of high-quality service by well-trained staff members.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Gathered, organized and input information into digital database.
- Roster Management.
Customer Relationship officer
Synoweb Technology Pvt ltd
02.2017 - 09.2019
- Worked with Synoweb Technology, Pvt. Ltd. as a Customer Relationship Officer from February 2017 to September 2019.
- Worked on billing software, providing support for building the infrastructure of the billing system for restaurants. (Major restaurants in which I worked on Kalighata, Delhi, and Bikaner, Delhi.)
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Providing the services on the AMC to the restaurants.
- Created customer support strategies to increase customer retention.
Business Development Officer
Shriram Fortune Solution Limited
10.2013 - 01.2015
- Worked with Shriram Fortune Solutions Limited as a Business Development Officer (Agency Channel).
- Worked on products: Fixed Deposits, Life Insurance, and General Insurance.
- Recruit new agents and provide training to the new agents.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Education
BBA - Banking And Insurance
Maharaja Agrasen Institute of Management Studies
04.2001 -
Higher Secondary - Commerce
Sanjeevni Public School
01.2009
High school -
Sanjeevni Public School
01.2007
Skills
Team empowerment
Strategic leadership
Customer complaint resolution
Flexibility in changing environments
Effective team collaboration
Effective goal development
Strong written communication skills
Analytical decision making
Critical thinking and decision-making
Proficient in MS-Excel, MS-Word, and PowerPoint
Proficient in internet navigation and email management
Interests
Playing indoor and outdoor games, Watching Movies and Listening to Music
Accomplishments
- Star of the month in Jan, Feb , Mar’21 in Policybazaar.com
- Employee of the Year ( Mar, 2019) in Synoweb Technology pvt ltd.
Disclaimer
I hereby declare that all the statements made in this application are true and complete to the best of my knowledge and believe that nothing has been concealed.
Strengths
- Good command over handling the documents & Able to manage multiple tasks.
- Good interpersonal skills result oriented, hard working with a quest and zeal to learn new technologies.
- Self-confident towards assignment’s, Able to cope up in any situation and environment.
Timeline
Team Coach
Policybazaar Insurance Web Aggregator Private
09.2019 - Current
Customer Relationship officer
Synoweb Technology Pvt ltd
02.2017 - 09.2019
Business Development Officer
Shriram Fortune Solution Limited
10.2013 - 01.2015
BBA - Banking And Insurance
Maharaja Agrasen Institute of Management Studies
04.2001 -
Higher Secondary - Commerce
Sanjeevni Public School
High school -
Sanjeevni Public School
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