Veeral Shethia
Mumbai
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Associate
Amazon Development Centre (India) Private Limited
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Compliance Associate
ICICI Securities LTD
01.2020 - 05.2022
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Implemented a centralized system for tracking regulatory inquiries, improving response times and overall efficiency in addressing concerns raised by regulators or clients.
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
Education
B.com - Accounting
KJ Somaiya College of Science and Commerce
01.2013 - 04.2016
Higher Secondary - Commerce
Fr. Agnel Multipurpose High School and Junior College
06.2011 - 04.2013
Skills
MS office
Accomplishments
- Successfully contributed to process management initiatives aimed at identifying and resolving gaps in Negative Response Rate (NRR) audits.
- Streamlined workflows and enhanced customer experience by bridging the gap between sellers and seller support..
- Acted as a Subject Matter Expert (SME), mentoring junior team members and providing guidance on process compliance and best practices.
Certification
Security, Compliance, and Governance for AI Solutions
Timeline
Security, Compliance, and Governance for AI Solutions
02-2024
Associate
Amazon Development Centre (India) Private Limited
07.2022 - Current
Compliance Associate
ICICI Securities LTD
01.2020 - 05.2022
B.com - Accounting
KJ Somaiya College of Science and Commerce
01.2013 - 04.2016
Higher Secondary - Commerce
Fr. Agnel Multipurpose High School and Junior College
06.2011 - 04.2013
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