N Veeraraghavan
Server Administrator
Chennai
Summary
Driven Systems Administrator with 5.7 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Experienced Systems Administrator with 5.7 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Server Administrator
Tata Consultancy Services
Chennai
11.2021 - Current
- Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
- Implemented and maintained backup and disaster recovery solutions, regularly testing and verifying backups to ensure data integrity and readiness for restoration in the event of system failures or disasters.
- Contributed to cost savings by consolidating servers using virtualization technologies such as Hyper-V and VMware.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
- Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Reduced downtime through proactive monitoring of server health and quick response to alerts.
- Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
- Maintained high availability of critical systems through proper planning and implementation of failover clusters.
- Upgraded outdated hardware components in a phased manner, reducing risk while maximizing return on investment.
- Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Maintained accurate documentation of system configurations, procedures, and troubleshooting steps, facilitating knowledge transfer and ensuring compliance with regulatory requirements.
- Managed incident response procedures, coordinating with internal teams and external stakeholders to investigate and resolve critical incidents, and implementing preventive measures to mitigate recurrence.
- Boosted application performance by fine-tuning server settings according to best practices.
- Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
- Developed and maintained automation scripts to streamline routine tasks and workflows, improving efficiency and reducing manual intervention in system management processes.
- Monitored and enforced security protocols to safeguard enterprise infrastructure, including access controls, encryption, and intrusion detection/prevention systems, mitigating potential security risks and vulnerabilities.
- Led incident response teams during critical incidents, achieving a 50% reduction in incident resolution times through effective coordination and communication.
- Attended meetings to deliver status reports to key stakeholders.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Technical Account Manager
ESDS Software Solutions
02.2021 - 10.2021
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Delegating studio administrative privileges to the users and groups & Creating policies and applying to a delivery group. Adhere to ITIL guidelines for Incident, Problem, and Change Management
- Responsible for selecting the appropriate Enlight cloud service based on data, compute, database, or security requirements. Deployed, managed, and maintained scalable & highly available systems on Enlight Cloud.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Successfully ported legacy, on-premises application to Enlight cloud coordination with delivery team and achieved a significant increase in availability.
- Proactively monitored servers, devices, and applications to identify & rectify potential issues on time. Maintain quality documentation of Cloud infrastructure and escalation procedures.
- Implemented multi-factor authentication (MFA) for system access, reducing unauthorized access incidents by 50%.
- Interacted with vendors and service providers to procure hardware, software, and support services, negotiating contracts and managing vendor relationships to ensure timely delivery and resolution of issues.
- Collaborated with IT team to design and deploy scalable server infrastructures for expanding business needs.
System Administrator
Atria Convergence Technologies
05.2019 - 12.2020
- Administer Citrix XenApp and XenDesktop farms and Web servers
- Support user applications being accessed through Citrix servers, including installed applications, web based applications, and thin client applications
- Managed incident response procedures, coordinating with internal teams and external stakeholders to investigate and resolve critical incidents, and implementing preventive measures to mitigate recurrence.
- Demonstrated knowledge of virtualization platforms and architectures; including VMWare ESX/ESXi , and Citrix XenServer.
- Performing proactive health checks for machines (registered state] and creating policies and applying to the delivery group in XenApp 7.15 LTSR
- Strengthened internal IT team competency on Citrix technologies through regular knowledge-sharing sessions and training workshops.
- Maintained high availability of critical systems through proactive monitoring and timely resolution of potential issues in the Citrix ecosystem.
- Hands-on experience in installation, configuration, and support of Windows Operating Systems like Windows 2003, Windows 2008, and Windows 2012, Microsoft Azure.
- Experienced in installation, configuration, and support of Windows managed services including Operating System, Active Directory, Windows Failover Clustering, and WSUS patching.
- Resolving critical monitoring alerts generated by the managed customer servers. Organized end-user training & problem analysis for server, desktop, and IT infrastructure.
- Experience in configuring the site to site VPN using pre-shared keys to communicate between two locations in SonicWALL NSA- 3600, NSA-2650
- Responsible for the support and maintenance of Directory Services environment - Active Directory – L2 support (i.e. OU creation, AD ID Creation, password reset, GPO implementation to specific OU), etc.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Implemented a new backup solution, reducing backup times by 30% and improving recovery point objectives (RPOs) by 40%.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
System Administrator
Wheels India Pvt Ltd.
04.2018 - 04.2019
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions to end user.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Conducted routine maintenance tasks, resulting in a 20% reduction in system downtime over the course of six months.
Education
B.E. Electronics and Communication Engineering -
Sri Venkateshwara College of Engineering And Technology
Chennai 07.2013 - 05.2017
HSC -
Don Bosco Matriculation HR Secondary School
Chennai 04.2015 - 05.2017
SSLC -
Don Bosco Matriculation HR Secondary School
Chennai 04.2015 - 05.2017
Skills
Windows Server Administration
Microsoft Hyper-V Management
Citrix XenApp Administration
Virtual Desktop Infrastructure
VMware vSphere Administration
ITIL
ServiceNow
Microsoft Azure
AWS
Certification
Fortinet Network Security Expert Certification
Cloud
- Amazon AWS
- Microsoft Azure
- Enlight 360
- Citrix
Server
- Windows Server 2019
- Windows Server 2016 R2
- Windows Server 2012
- Windows Server 2008 R2
- Red HAT Linux
Firewall
- Sonicwall NSA 3600
- Fortigate 6500F
Ticketing Tools
- ServiceNow
- SysAid
- Kayako
Monitoring Tools
- FIS Dashboard
- Solarwinds
- Emagic monitoring
- Azure Monitor
Timeline
Oracle cloud infrastructure Foundation Associate
02-2022
Server Administrator
Tata Consultancy Services
11.2021 - Current
ITIL 4 Foundation
08-2021
Technical Account Manager
ESDS Software Solutions
02.2021 - 10.2021
Microsoft Azure Administrator
01-2021
Fortinet Network Security Expert Certification
08-2020
System Administrator
Atria Convergence Technologies
05.2019 - 12.2020
System Administrator
Wheels India Pvt Ltd.
04.2018 - 04.2019
HSC -
Don Bosco Matriculation HR Secondary School
04.2015 - 05.2017
SSLC -
Don Bosco Matriculation HR Secondary School
04.2015 - 05.2017
B.E. Electronics and Communication Engineering -
Sri Venkateshwara College of Engineering And Technology
07.2013 - 05.2017